Senior Manager, Customer Success Specialists, Amazon Quick , AWS Specialist and Partner Organization

AWS is seeking a Senior Manager, Customer Success Specialists (CSS), Amazon Quick to lead a team of Service CSS driving enterprise adoption of Amazon Quick and AWS generative AI services. This is a people Basic qualifications: - Knowledge of enterprise cloud strategies and distributed applications - 15+ years of experience in senior customer-facing roles including customer success management, strategic consulting, or business transformation advisory, with direct accountability for enterprise customer outcomes - 5+ years of experience managing and developing customer-facing teams (customer success, consulting, or technical advisory), with demonstrated ability to recruit, coach, and retain high-performing specialists - Proven track record leading teams that drive AI or technology adoption outcomes at enterprise scale, with measurable results in activation rates, value realization, or revenue growth - Deep expertise in enterprise business transformation and process reinvention, with direct experience overseeing teams that advise organizations through significant operational change (not just technology implementations) - L200+ understanding of Amazon Quick capabilities (AI-powered search, research agents, custom agents, workflows, knowledge management) and the AWS AI services and AI concepts (Amazon Bedrock, SageMaker, foundational models, RAG architectures) with ability to guide team members on positioning technical capabilities in business value terms - Strong executive presence with demonstrated ability to influence C-suite and VP-level stakeholders on business strategy and operational transformation Preferred: - Knowledge of Agile practices such as SCRUM, Kanban, or SAFe - Leadership & Team Development - Experience building customer success teams from the ground up or scaling existing teams through periods of rapid growth and organizational change - Track record of developing individual contributors into high-performing specialists through structured coaching, skill development, and exposure to increasingly complex engagements - Experience establishing team operating cadences, performance measurement frameworks, and quality standards that drive consistency across a portfolio of enterprise accounts - Domain Expertise - 5+ years of direct experience in enterprise AI adoption, business operations transformation, or productivity initiatives at scale, with measurable outcomes achieved - Deep understanding of AI/ML capabilities for business operations including knowledge management, research and analysis, decision support, workflow automation, and agentic AI - Experience managing teams through competitive displacement scenarios (Microsoft Copilot, Google Gemini, Glean) with documented win strategies - Technical & Platform Skills - Hands-on experience with Amazon Quick, AWS AI/ML services (Bedrock, SageMaker), or comparable enterprise AI platforms, sufficient to provide technical guidance and unblock team members - Understanding of enterprise data architectures, governance frameworks, and integration patterns required for AI-powered business operations at scale - Program & Delivery Excellence - Experience managing customer portfolios with defined coverage models, tiered engagement approaches, and structured escalation paths - Demonstrated ability to balance team capacity across high-touch and medium-touch engagement motions while maintaining outcome quality - Ecosystem & Cross-Functional Collaboration - Experience partnering with partner organizations, field teams, and product teams to drive coordinated customer outcomes across multiple stakeholder groups - Track record of building feedback loops between customer-facing teams and product/engineering organizations that result in measurable product improvements Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits . USA, CA, Mountain View - 231,200.00 - 312,800.00 USD annually USA, NY, New York - 221,100.00 - 299,200.00 USD annually USA, TX, Dallas - 201,000.00 - 272,000.00 USD annually USA, WA, Seattle - 201,000.00 - 272,000.00 USD annually