Technical Operations Manager

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers Basic qualifications: - 5+ years of managing with a track record of success experience - 7+ years of engineering team management in a fast-paced operations environment experience - Experience as a manager with a track record of success - Experience in engineering teams management in a fast-paced operations environment - Bachelor's degree in Engineering, Computer Science, or a related technical field Preferred: - Master of Business Administration - Experience driving projects to improve operations and support-related processes - Experience handling large enterprise technical customer escalations - Experience in AWS services - Experience in project and program management and delivering key business outcomes Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.