Senior Staff Engineer (Qualtrics Survey Operations Specialist)

Requirements Experience : 7.5+ years Relevant professional experience with strong hands-on experience in survey platforms and operations. Strong hands-on expertise in Qualtrics. Proven experience building and configuring complex surveys within Qualtrics. Strong knowledge of Survey Flow, Branch Logic, Display Logic, Skip Logic, Embedded Data, and Validation Rules. Hands-on experience with Qualtrics workflows, notifications, and automated actions. Experience customizing survey themes, styling, layouts, and user experience. Strong experience managing multilingual surveys and translation updates. Proven experience in functional testing, UX testing, workflow validation, and survey logic testing. Ability to troubleshoot complex survey configuration, workflow, and production issues. Experience managing survey versions, corrections, enhancements, and post-launch fixes. Strong attention to detail with a focus on survey quality, accuracy, and production readiness. Strong analytical and problem-solving skills. Good communication and stakeholder management skills. Ability to work independently and effectively as a hands-on individual contributor. Qualtrics certifications or advanced platform training are desirable. Experience with Qualtrics XM, Customer Experience, or Employee Experience solutions is an advantage. Knowledge of JavaScript, HTML, or CSS for advanced Qualtrics customization is desirable. Experience with survey integrations, APIs, dashboards, or data exports is an advantage. Experience working with global stakeholders and multilingual survey programs is preferred. Responsibilities Build, configure, and maintain surveys within the Qualtrics platform. Configure complex survey logic, including branching, display logic, skip logic, validation rules, embedded data, and survey flows. Configure and manage Qualtrics workflows, notifications, and automated actions. Customize survey layouts, styling, themes, and user experience based on business requirements. Perform survey updates, corrections, enhancements, and version management. Execute comprehensive functional, UX, workflow, and survey logic testing before deployment. Troubleshoot survey configuration, logic, workflow, display, and user experience issues. Manage multilingual surveys and translation updates across supported languages. Coordinate translation changes and ensure translated content is accurately reflected across survey versions. Perform quality checks to validate survey content, logic, translations, workflows, and configurations before launch. Support survey deployment, launch readiness, and production activities. Investigate and resolve post-launch survey issues and defects. Work closely with business, research, marketing, customer experience, and technology stakeholders to translate requirements into Qualtrics configurations. Maintain survey documentation, configuration details, version history, and change records. Ensure adherence to survey governance, quality standards, and operational processes. Work independently as a hands-on individual contributor while managing end-to-end survey operations. Bachelor’s or master’s degree in computer science, Information Technology, or a related field.