Procurement Operations and Coupa Senior Specialist

Accountabilities: Administer and support day-to-day procurement operations in Coupa, including requisitions, approval routing, purchase orders, invoice workflows, user access, and related controls. Manage and optimize Coupa workflows, approval chains, catalogs, guided buying processes, and transaction flows to improve efficiency, compliance, cycle times, and user experience. Support the full P2P process from purchase requests and approvals through PO issuance, invoice routing, and downstream payment dependencies. Coordinate supplier onboarding activities and ensure required forms, records, documentation, and supplier information are complete and properly maintained. Monitor procurement transactions and documentation to support governance, audit readiness, policy compliance, traceability, and segregation of duties. Produce operational reports, spend visibility analyses, workflow metrics, KPIs, and management insights using Coupa and related procurement systems. Identify process inefficiencies, system gaps, control weaknesses, and opportunities for automation, then recommend practical improvements to procurement leadership. Support Coupa implementation and enhancement initiatives across areas such as Contract Lifecycle Management, Supplier Information Management, Smart Intake & Orchestration, analytics, service procurement, catalogs, and workflow configuration. Participate in UAT activities and help validate new functionality, process changes, and system enhancements before deployment. Provide training and guidance to internal users on Coupa functionality, procurement policies, processes, and operational best practices. Partner with Procurement, Finance, Legal, Accounts Payable, IT, suppliers, and business stakeholders to resolve issues and maintain effective end-to-end processes. Support source-to-contract and supplier lifecycle activities as they connect to procurement operations and Coupa recordkeeping. Perform additional procurement operations and process improvement activities as assigned by leadership. Requirements Bachelor’s degree in Business, Finance, Supply Chain, Procurement, Information Systems, or a related field. 10+ years of relevant experience in procurement operations, Procure-to-Pay, purchasing systems support, accounts payable operations, or a related procurement function. Strong hands-on Coupa experience in a business or administrative capacity, with knowledge of Coupa Source-to-Pay, P2P, Contract Lifecycle Management, Supplier Information Management, and related capabilities. Experience leading or supporting Coupa implementations, enhancements, and UAT assessments across multiple modules. Practical experience managing procurement transactions such as requisitions, approvals, purchase orders, invoices, supplier onboarding, and document management. Strong understanding of indirect procurement categories, procurement functions, competitive bidding processes, and end-to-end procurement operations. Solid knowledge of Coupa functionality, including workflows, user roles, supplier onboarding touchpoints, approvals, invoice routing, and basic troubleshooting. Understanding of procurement governance, documentation standards, controls, auditability, and segregation-of-duties requirements. Ability to analyze process flows, identify bottlenecks, and improve efficiency through workflow optimization, automation, and system enhancements. Strong analytical and reporting capabilities, including KPI tracking, data interpretation, and preparation of actionable management insights. Proficiency with Microsoft Office, particularly Excel, Word, PowerPoint, and Outlook. Excellent written and verbal communication skills, with the ability to work effectively with internal customers, suppliers, and cross-functional stakeholders. Strong organizational skills, attention to detail, sound judgment, and the ability to manage multiple priorities in a deadline-driven environment. A proactive, practical approach to problem-solving and operational support. Experience with Jira and Coupa-related tools such as Navi AI and Third-Party Risk Management is valuable. Experience with formal procurement governance and audit environments is preferred. Procurement experience within insurance or financial services is preferred. Relevant certifications are a plus, including Coupa Certified Administrator, Coupa SIM Architect, or SPSM certification. Benefits Competitive annual compensation, with published ranges varying by state: $83,670–$161,815 in NJ, NY, WA, HI, AK, MD, CT, RI, and MA. $76,064–$147,104 in NV, OR, AZ, CO, WY, TX, ND, MN, MO, IL, WI, FL, GA, MI, OH, VA, PA, DE, VT, NH, and ME. $68,457–$132,394 in UT, ID, MT, NM, SD, NE, KS, OK, IA, AR, LA, MS, AL, TN, KY, IN, SC, NC, and WV. $110,468–$135,016 typical hiring range in California. Remote work flexibility from anywhere in the United States for most positions. Paid vacation and sick time, nine paid company holidays, and volunteer hours. Incentive opportunities, including potential holiday, referral, and performance-based bonuses. Medical, dental, vision, life, and pet insurance. 401(k) retirement savings plan with company match. Education assistance and professional and personal development opportunities. Promotional and career advancement opportunities. Employee recognition programs. Health and wellbeing resources, including mental wellbeing therapy and coaching sessions. Childcare and eldercare resources. An engaging and collaborative work environment. An in-person interview may be required during the hiring process.