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Staff Engineer, ServiceNow (ITSM & Scripting)

Nagarro

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What servicenow roles keep asking for: ServiceNow (53%), Stakeholder management (25%), Agile (20%), JavaScript (17%) — counted across their open postings here.

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Interviews for servicenow roles keep coming back to ServiceNow, Stakeholder management, Agile, JavaScript. Practise those questions before you sit with Nagarro.

Questions you are likely to be asked

  1. Why do you want to join Nagarro?
  2. What is your experience with ServiceNow? Tell me one thing you learned the hard way.
  3. What do you do when a production issue happens on your code?
  4. Walk me through a system you built. How was it designed, and what would you change now?
  5. Tell me about a hard bug you tracked down. How did you find the cause?

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REQUIREMENTS: Experience - 5.5+ years Strong experience in ServiceNow ITSM implementation, customization, and development Hands-on experience with ServiceNow scripting, including Business Rules, Client Scripts, Script Includes, UI Policies, ACLs, Scheduled Jobs, and Notifications Strong ServiceNow development experience using JavaScript and Glide APIs Experience in developing custom scoped applications using App Engine Hands-on experience with Flow Designer, Integration Hub, Update Sets, and Scoped Applications Experience developing integrations using REST APIs, SOAP services, Integration Hub, and MID Server Strong understanding of ServiceNow ITSM processes and best practices Experience with Service Portal; exposure to UI Builder will be an added advantage Experience in designing scalable and reusable ServiceNow solutions for enterprise environments Exposure to CSM or other ServiceNow modules is preferred Strong analytical, troubleshooting, and problem-solving skills Excellent communication and stakeholder management skills Ability to mentor junior developers and work in an Agile delivery environment CSA certification along with any two ServiceNow Mainline Certifications is mandatory RESPONSIBILITIES: Design, develop, and implement ServiceNow solutions aligned with business and customer requirements Configure and customize ServiceNow ITSM applications and related platform capabilities Develop custom applications, workflows, Flow Designer flows, and automation solutions Build and maintain integrations using REST APIs, SOAP web services, Integration Hub, and MID Server Implement and maintain ACLs, UI Policies, Client Scripts, Script Includes, Scheduled Jobs, and Notifications Design scalable, reusable, and maintainable ServiceNow components following platform best practices Participate in solution architecture discussions and provide technical recommendations Perform code reviews and ensure adherence to development standards and governance guidelines Mentor and support junior developers to enhance team capabilities Support ServiceNow upgrades and ensure application compatibility across releases Troubleshoot production issues and optimize platform performance and stability Collaborate with business stakeholders, architects, and cross-functional teams to deliver high-quality solutions Participate in Agile ceremonies including sprint planning, estimation, demos, and retrospectives Drive continuous improvements and ensure successful delivery of ServiceNow projects Bachelor’s or master’s degree in computer science, Information Technology, or a related field

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Listed on smartrecruiters · posted 2026-09-01. ApplySarthi collects openings and links to application pages; the role is advertised by Nagarro, not by us.