SAP WM Support Consultant

Key Responsibilities: - Manage incidents, service requests, and change requests through the organization's ticket management system. - Monitor and resolve support tickets in accordance with agreed SLAs and KPIs, ensuring timely and high-quality service delivery. - Perform issue analysis, root cause investigation, and solution implementation for SAP WM/EWM-related incidents. - Participate in workshops with business stakeholders to understand requirements and propose effective SAP standard solutions. - Support system integration activities between SAP EWM/WM and related modules such as SAP MM, SD, PP, and TM. - Configure and maintain SAP WM/EWM functionalities, including inbound, outbound, internal warehouse movements, replenishment, and physical inventory processes. - Prepare and execute unit, integration, and user acceptance tests, ensuring solution quality and business process coverage. - Investigate and resolve application issues, defects, and process inconsistencies, performing root cause analysis where required. - Create and maintain functional specifications, configuration documentation, process flows, and training materials. - Collaborate with developers on functional specifications, enhancements, reports, forms, and interface requirements. - Provide end-user support, knowledge transfer, and training to key users and business teams. - Contribute to continuous improvement initiatives by identifying opportunities to optimize warehouse and logistics processes. - Take responsibility for resolving medium-complexity issues and change requests. We are looking for someone who: - Has experience in SAP Logistics and Supply Chain Management and worked in SAP S/4HANA environments - Has a good understanding of warehouse management processes, including inbound, outbound, internal warehouse movements, replenishment, and physical inventory. - Is familiar with SAP configuration and testing activities and can support defect analysis and resolution. - Understands the integration of SAP EWM/WM with other SAP modules such as MM, SD, PP, and TM. - Has experience working in application support and incident management environments, with an understanding of Service Level Agreements (SLAs) and ticket prioritization. - Is familiar with ITSM tools such as ServiceNow, Jira, SAP Solution Manager, or similar ticketing platforms. - Has experience analyzing, troubleshooting, and resolving incidents, service requests, and change requests within agreed SLA targets. - Has knowledge of SAP EWM (Extended Warehouse Management) - Has experience preparing and executing unit tests, integration tests, and user acceptance testing. - Is capable of analyzing issues, identifying root causes, and proposing practical solutions. - Is proactive, customer-focused, and eager to expand their knowledge of SAP warehouse and logistics processes. - Can work independently on assigned tasks while escalating complex issues when appropriate. - Has German language skills.