Principal Engineer

REQUIREMENTS: • Total experience: 12+ years. • Strong experience in leading and establishing a ServiceNow Center of Excellence (CoE). • Hands-on expertise with ServiceNow App Engine for low-code/no-code application development. • Strong experience with ServiceNow AI capabilities including Now Assist, Predictive Intelligence, Virtual Agent, AI Search, and Automation Engine. • Extensive experience across ITSM, ITOM, ITAM, GRC, and CSM modules. • Strong understanding of ServiceNow platform architecture, governance, scalability, and best practices. • Proven experience in building reusable accelerators, frameworks, workflows, integrations, APIs, templates, and automation assets. • Strong expertise in ServiceNow integrations, scripting, and platform customization. • Experience driving platform standardization, governance, and enterprise-wide adoption. • Experience enabling and governing citizen development initiatives. • Strong leadership experience managing architects, developers, administrators, and business analysts. • Experience working in Agile environments and enterprise digital transformation programs. • Excellent stakeholder management, communication, problem-solving, and decision-making skills. • ServiceNow certifications such as CSA, CIS, CAD, CTA, App Engine, or AI certifications are preferred. RESPONSIBILITIES: • Define and execute the vision, roadmap, governance model, and operating framework for the ServiceNow CoE. • Establish standards, best practices, reusable design patterns, and governance mechanisms across the platform. • Lead architecture, design, and implementation of ServiceNow solutions across enterprise functions. • Drive adoption of App Engine and low-code/no-code capabilities to accelerate business innovation. • Lead implementation and adoption of AI-powered capabilities including Now Assist, Predictive Intelligence, Virtual Agent, AI Search, and Automation Engine. • Develop and maintain reusable accelerators, integration frameworks, workflows, APIs, templates, and automation components. • Promote platform scalability, standardization, governance compliance, and asset reusability. • Collaborate with business and technology stakeholders to identify opportunities for automation and AI-driven transformation. • Enable citizen development while ensuring security, governance, and architectural compliance. • Build, mentor, and lead high-performing cross-functional teams. • Establish training programs, playbooks, and best practices for ServiceNow adoption and development. • Evaluate emerging ServiceNow capabilities and drive continuous platform innovation. • Monitor platform usage, adoption, automation outcomes, and accelerator utilization to drive continuous improvement. • Lead innovation initiatives, hackathons, and internal accelerator programs to maximize business value from the ServiceNow platform. Bachelor’s or master’s degree in computer science, Information Technology, or a related field