Specialist Sales Support

Accountabilities: Serve as a key support contact for sales account owners, customers, and hotel partners, following up on requests and providing timely solutions. Manage and prioritize incoming requests through Salesforce and other internal systems, ensuring accurate and efficient handling. Monitor and respond to shared inbox inquiries while delivering high-quality service and building strong relationships with internal and external stakeholders. Review daily priorities, anticipate business needs, and take proactive action to support sales objectives and customer requirements. Collaborate with colleagues across teams to provide operational coverage, improve workflows, and contribute to projects that enhance productivity and customer experience. Create and maintain documentation for internal and external users. Participate in cross-training, knowledge-sharing, team-building activities, and cross-functional initiatives. Work with Commercial and Automation teams to test and improve sales systems. Contribute to annual departmental objectives and maintain up-to-date knowledge of relevant promotional programs, rules, and goals. Identify recurring operational challenges, troubleshoot workflow issues, and recommend ways to reduce duplicated effort and make better use of time and resources. Requirements: At least one year of strong administrative or sales support experience. Experience in the travel industry and/or sales support. Fluency in Portuguese, English, and Spanish, both written and spoken. Proficiency in Microsoft Office applications, particularly Excel. Strong organizational and prioritization skills, with the ability to manage a varied workload and respond to multiple stakeholders. Excellent written and verbal communication skills and a customer-focused approach. Problem-solving skills, attention to detail, and the ability to work collaboratively across teams. Experience with sales platforms such as Salesforce and Cvent is an advantage. Advanced Microsoft Office and Excel skills, including VLOOKUP functions and pivot tables, are desirable. Benefits: Access to the Go Hilton travel program, including up to 110 discounted room nights and eligible hotel rates from approximately USD 40 per night. Employee stock purchase program, allowing eligible employees to purchase company shares at a 15% discount. Paid parental leave for eligible employees, including partners and adoptive parents. Personalized caregiving concierge services. Crisis concierge support during difficult personal circumstances. Employee Assistance Program (EAP), including access to counseling and mental health resources for eligible employees. Paid time off to rest and recharge. Health and welfare benefits, with options that may include medical, dental, and vision coverage. Retirement plans to support long-term financial security. Fully remote work within Brazil.