ApplySarthi

Customer Support Associate – Polish & English | Telecom Project

Sutherland

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What customer roles keep asking for: Customer success (34%), SaaS (21%), Account management (19%), CRM (17%), Stakeholder management (14%), Salesforce (14%), Excel (13%), Supply chain (12%) — counted across their open postings here.

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Questions you are likely to be asked

  1. Why do you want to join Sutherland?
  2. What is your experience with CRM? Tell me one thing you learned the hard way.
  3. Tell me about an angry customer you handled. What did you say?
  4. How do you handle a problem you do not know the answer to?
  5. How do you decide which ticket to work on first?

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About the Role Join our team supporting customers of a leading international telecommunications provider. You’ll provide inbound customer support via phone, helping customers with everyday service needs such as SIM activation, top-ups, roaming, and account inquiries. No sales or upselling — your focus is on solving customer issues and delivering a great experience. What You’ll Do Handle customer inquiries through voice and non-voice channels Resolve service-related issues and aim for first-contact resolution Provide clear, professional, and empathetic support Accurately document customer interactions Follow established processes and procedures What We’re Looking For Must-have: Polish – C1 English – B2 Undergraduate, graduate, postgraduate education or equivalent Strong communication and computer skills Availability to work on shifts Monday–Saturday, 09:00–18:00 Nice to have: Customer service, BPO, or telecommunications experience Experience with CRM/ticketing systems Strong problem-solving and customer-focused mindset What We Offer Competitive salary + performance bonus Additional health insurance Food vouchers Paid training and onboarding Relocation support for eligible candidates moving to Sofia Ongoing learning and career development International and supportive work environment Work model: Onsite – Sofia Working hours shifts : Monday–Saturday, 10:00–19:00 Channels: Voice & mail

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Listed on smartrecruiters · posted 2026-11-06. ApplySarthi collects openings and links to application pages; the role is advertised by Sutherland, not by us.