ApplySarthi

Airline Customer Support Specialist with English | Remote within Bulgaria

Sutherland

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This role on the market

3,871 open customer roles across 672 companies are on ApplySarthi right now, most of them in Delhi NCR (78), Bengaluru (67), Hyderabad (29).

What customer roles keep asking for: Customer success (34%), SaaS (21%), Account management (19%), CRM (17%), Stakeholder management (15%), Salesforce (14%), Excel (13%), Supply chain (12%) — counted across their open postings here.

Sutherland has 433 open roles listed here.

Counted across 14 company job boards, updated as roles open and close.

Preparing for this interview

Interviews for customer roles keep coming back to Customer success, SaaS, Account management, CRM. Practise those questions before you sit with Sutherland.

Questions you are likely to be asked

  1. Why do you want to join Sutherland?
  2. Tell me about an angry customer you handled. What did you say?
  3. How do you handle a problem you do not know the answer to?
  4. How do you decide which ticket to work on first?
  5. Tell me about feedback from customers that you passed on to the product team.

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What will your responsibilities be? Assist airline customers via phone and chat with questions and requests related to their travel arrangements. Provide professional, customer-focused support and help resolve issues efficiently. Follow established procedures and quality standards. Document customer interactions and work with different systems and tools. Collaborate with your team to deliver an excellent customer experience. What are we looking for? English proficiency at C1 level or higher. Excellent communication and problem-solving skills. A customer-focused attitude and attention to detail. Ability to work independently in a remote environment. Flexibility to work rotating shifts, weekends, and public holidays. Previous customer service experience is an advantage. Familiarity with airline reservation systems is an advantage, but not a requirement. What do we offer? Fully remote work from anywhere in Bulgaria. Permanent employment contract. 21 days of paid annual leave. Health and life insurance. Food vouchers. Paid training and ongoing support. Additional bonus opportunities. Career development opportunities and a supportive, multicultural team. Ready for take-off? Join Sutherland Bulgaria and help deliver outstanding customer experiences in the airline industry. Apply today and take the next step in your career

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Listed on smartrecruiters · posted 2026-11-05. ApplySarthi collects openings and links to application pages; the role is advertised by Sutherland, not by us.