Customer Solution Architect

Accountabilities:: As a Customer Solution Architect, you will bridge customer needs, business processes, and technical capabilities to ensure successful implementations and long-term customer value. Your responsibilities will include: Advise customers on how to maximize the value of software solutions in achieving their business objectives. Guide customers through system design decisions, helping them identify the most effective configurations and approaches for their operational needs. Support customers throughout partner-led implementations by resolving business, process, and technical challenges. Collaborate with implementation and integration partners to identify practical solutions and ensure successful project delivery. Represent customer needs internally by translating business requirements into actionable feedback for Product Management. Refine functional requirements and contribute to solution design, testing, and product improvements. Support customers in documenting and submitting Change Requests (CDRs) for new functionalities and enhancements. Identify opportunities to expand software adoption across additional modules, business functions, and geographical markets. Coach and support Solution Advisors on functional topics, sharing expertise and best practices. Contribute to internal knowledge resources and documentation to strengthen organizational expertise. Deliver training sessions for customers, implementation partners, and internal teams when needed. Build strong, long-term customer relationships based on industry knowledge, trust, and a thorough understanding of business objectives. Requirements: The ideal candidate combines deep knowledge of consumer goods commercial processes with software implementation expertise and strong consulting capabilities. You should bring the following qualifications and skills: At least 5 years of experience in a software or consulting company working with trade promotion management (TPM) or sales planning solutions, and/or within a fast-moving consumer goods (FMCG) or consumer packaged goods (CPG) organization managing TPM, sales planning, or revenue growth management (RGM) processes and systems. A combination of both backgrounds is ideal. In-depth understanding of commercial processes between CPG/FMCG manufacturers and retailers, including promotional planning, pricing, trade spend, volume forecasting, Sales and Operations Planning (S&OP), accruals, and claims. Strong understanding of financial planning and Profit and Loss (P&L) structures within the consumer goods industry. Hands-on experience with trade promotion management or other sales planning tools, with experience using Visualfabriq considered an advantage. Familiarity with SaaS platforms and enterprise resource planning (ERP) systems such as SAP. Ability to analyze complex customer challenges using structured consulting frameworks and translate them into effective solutions. Proven ability to coach and guide customers, implementation partners, and colleagues through functional and operational challenges. Excellent written and verbal communication skills, with fluency in English. Knowledge of Spanish and/or Portuguese is an advantage. Strong problem-solving abilities, a solution-oriented mindset, and attention to detail. Comfortable collaborating with customers and partners from different cultural backgrounds and organizational levels. Familiarity with agentic AI solutions and a willingness to continuously develop knowledge of software technologies and their practical applications. Benefits: Competitive salary. Paid vacation days. Paid personal and sick leave. Paid company-observed US holidays. 401(k) retirement savings plan through a benefits portal. Medical and health benefits. Company-provided laptop. Mobile phone contribution. Home-office equipment provided when needed. Opportunity to work remotely. Join a growing, international, and people-focused organization. Meaningful opportunities to influence business processes, support global colleagues, and contribute to organizational growth.