Lead Principal Advanced Services Engineer

Oracle Cloud Infrastructure delivers a secure, performant, and scalable cloud platform for enterprise and mission-critical workloads. As customers move increasingly complex and data-intensive applications to the cloud, storage architecture and file services are critical to successful migration, performance, and operations. Position Overview Oracle is seeking a highly accomplished Advanced Services Engineer, OCI Storage & File Services to serve as a senior technical leader helping customers architect, migrate, onboard, and operate mission-critical workloads on OCI. This is a deeply technical, customer-facing engineering role requiring strong expertise in enterprise and high-performance storage, file systems, Linux, networking, and cloud infrastructure. The successful candidate will have hands-on experience with technologies such as NetApp ONTAP, Lustre, NFS, and other enterprise or scale-out file and storage platforms , along with a strong understanding of the applications and workloads that depend on them. The Advanced Services Engineer will work with some of OCI's most strategic and technically demanding customers to solve complex issues spanning storage, compute, networking, operating systems, and applications. The role will also partner closely with senior Product Management and Engineering leaders to translate customer requirements into product improvements and roadmap priorities. This is a senior individual contributor role expected to have broad impact across OCI Storage and the wider OCI organization. Key Responsibilities Lead architecture, onboarding, migration, and optimization engagements for mission-critical workloads that depend on enterprise and high-performance storage. Troubleshoot complex technical and performance issues across storage, compute, networking, Linux, and application layers, driving problems from initial investigation through root cause and resolution. Understand customer workload behavior, including I/O patterns, throughput, latency, metadata, concurrency, availability, and capacity requirements, and translate those requirements into production-ready OCI architectures. Partner with OCI Storage Engineering, Product Management, Compute, Networking, Support, and other teams to resolve customer issues and influence product strategy and roadmap priorities. Develop reusable technical assets, including reference architectures, migration guidance, blueprints, best practices, technical blogs, troubleshooting methodologies, and performance guidance. Serve as a senior technical authority across OCI by mentoring engineers, leading architecture reviews, identifying recurring customer patterns, and driving systemic improvements that benefit multiple customers. Preferred Experience and Technical Skills The ideal candidate is a senior infrastructure engineer or architect who combines deep systems expertise with strong customer-facing and cross-functional leadership skills. 10+ years of experience in storage engineering, systems engineering, cloud infrastructure, high-performance computing, technical consulting, or a related technical role. Deep hands-on expertise with enterprise or high-performance file services such as NetApp ONTAP, Lustre, NFS, parallel file systems, scale-out NAS, or distributed storage systems . Strong Linux, storage, and networking expertise, including the ability to diagnose performance, reliability, and connectivity issues across distributed systems. Experience with large-scale data migration, workload onboarding, performance engineering, benchmarking, capacity planning, and production troubleshooting. Strong understanding of cloud infrastructure, preferably OCI, and the interaction between storage, compute, networking, security, and observability services. Demonstrated ability to work directly with senior engineering and product leaders, influence without direct authority, and communicate complex technical concepts clearly to both technical and executive audiences. Preferred Technical Expertise - Experience in several of the following areas is highly desirable: NetApp ONTAP, Lustre, NFS, and enterprise file services Linux storage and performance analysis High-performance computing and AI/ML infrastructure Large-scale analytics, media, engineering, and other data-intensive workloads Storage performance engineering, benchmarking, and workload characterization OCI or other major public cloud platforms Data migration, replication, backup, and disaster recovery Automation, observability, and infrastructure troubleshooting Serves as a trusted advisor to customers and technical expert on technologies across the marketplace to shape guidance provided to customers. Serves as a go-to technical expert with highly specialized knowledge across Oracle and non-Oracle technologies, products, services, and best practices. Leads organization-wide optimizations (e.g., automation) into solutions and technical delivery in coordination with the customer team. Acts as an internal and/or external expert point of contact and escalation point for critical technical and process issues and provides proactive and reactive technical assistance in close cooperation with Support and Product Development teams for problem analysis and investigation. Assists customers with highly complex software updates, upgrades, configuration, and incident remediation and educates and mentors junior engineers to educate customers on product features, upgrades, and best practices. Leads the scoping, creation, and maintenance of customer deliverables to help customers with solution implementation. Leads highly complex problem analysis and investigation, providing documented technical solutions ready for customers to implement, test, and maintain. Drives cross-functional solution alignment with technology strategy and business goals. Delivers presentations and acts as a technical expert and executive presence during presentations for junior engineers. Disclaimer: Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements. Range and benefit information provided in this posting are specific to the stated locations only US: Hiring Range in USD from: $103,000 to $264,100 per annum. May be eligible for bonus, equity, and compensation deferral. Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity. Oracle US offers a comprehensive benefits package which includes the following: 1. Medical, dental, and vision insurance, including expert medical opinion 2. Short term disability and long term disability 3. Life insurance and AD&D 4. Supplemental life insurance (Employee/Spouse/Child) 5. Health care and dependent care Flexible Spending Accounts 6. Pre-tax commuter and parking benefits 7. 401(k) Savings and Investment Plan with company match 8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation. 9. 11 paid holidays 10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours. 11. Paid parental leave 12. Adoption assistance 13. Employee Stock Purchase Plan 14. Financial planning and group legal 15. Voluntary benefits including auto, homeowner and pet insurance The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted. As part of Oracle's onboarding process and consistent with applicable law, US-based employees are required to complete identity verification, which involves the collection and processing of their biometric information. Accommodations to this requirement may be granted following an individualized assessment.