Payment Technician

Accountabilities:: Process Employment Network (EN) payment requests accurately and efficiently, ensuring all submissions are handled within required timelines. Serve as a knowledgeable point of contact for Employment Networks and other relevant organizations, responding to payment inquiries, status requests, policy questions, and procedural clarification needs. Review and evaluate reimbursement and cost requests submitted by Employment Networks and State Vocational Rehabilitation Agencies, ensuring accuracy and completeness. Support the development, coordination, and execution of automated payments through the program's payment processing system. Ensure all payment activities comply with established performance standards, operational procedures, and service level agreements. Provide timely updates and maintain accurate documentation to ensure payment records and processing timelines meet program requirements. Collect, organize, analyze, and summarize payment activity data to prepare reports and monitor operational performance metrics. Maintain high-quality service delivery by following established organizational standards and contributing to consistent payment processing practices. Perform data entry, verification, and analysis while maintaining accuracy across multiple systems. Provide operational support during periods of increased payment volume, helping the team maintain productivity and meet deadlines. Requirements: High school diploma or equivalent required; a bachelor's degree is preferred. Previous experience in data entry, administrative support, payment processing, or a similar role is an advantage. Strong written and verbal communication skills, with excellent writing, proofreading, and editing abilities. Outstanding organizational skills and attention to detail, with the ability to manage multiple requests and cases simultaneously. Ability to prioritize tasks effectively, meet strict deadlines, and maintain accuracy in a fast-paced environment. Proficiency in Microsoft Office applications, particularly Word, Excel, PowerPoint, and Outlook. Comfortable navigating multiple software platforms and systems while maintaining accurate records and processing information efficiently. Ability to work independently, demonstrate initiative, and remain productive in a fully remote environment. Strong analytical and problem-solving abilities, with a customer-focused approach to handling inquiries and resolving payment-related issues. Must be a U.S. citizen and able to successfully pass a federal background investigation to obtain access to sensitive information. Benefits: Hourly compensation: $20.00–$22.00 per hour. Full-time employment with a consistent schedule of 40 hours per week. Fully remote work arrangement within the United States. Day-shift schedule. No travel required. Opportunity to contribute to a federal benefits program and support essential payment operations. Collaborative working environment with opportunities to develop administrative, financial processing, and data management skills.