Account Manager, Life Sciences

Accountabilities: Own the commercial performance, retention, and expansion of a portfolio of strategic enterprise customers within the Life Sciences industry. Develop and execute multi-year account plans that align customer priorities, technology adoption, renewal strategies, and long-term growth opportunities. Build and maintain strong relationships with executive leaders, business stakeholders, technical practitioners, and decision-makers, establishing multiple internal champions and sponsors. Engage directly with data scientists, AI/ML engineers, and technical teams to understand customer workflows, identify challenges, and uncover opportunities to deliver additional value. Monitor customer adoption, platform utilization, and business outcomes to identify opportunities for deeper engagement and broader enterprise deployment. Proactively identify, qualify, and develop expansion opportunities across new business units, stakeholders, departments, and use cases. Lead renewal strategies and commercial negotiations, balancing customer satisfaction, business outcomes, and sustainable account growth. Manage complex expansion opportunities throughout the entire sales cycle, from initial discovery and qualification to proposal development, negotiation, and closing. Coordinate closely with Customer Success, Solutions Consulting, Professional Services, Product, Partnerships, Legal, and Deal Desk teams to ensure effective execution of account strategies. Maintain accurate account plans, qualified sales pipelines, revenue forecasts, and visibility into potential risks, opportunities, and commercial performance. Act as the primary commercial point of accountability for assigned customers, ensuring a coordinated approach and positioning the organization as a trusted strategic technology partner. Stay informed about customer business priorities, industry developments, and emerging technology opportunities to strengthen relationships and identify new avenues for growth. Requirements: At least 5 years of experience selling complex enterprise technology solutions, including managing and expanding existing strategic customer relationships. Demonstrated success in retaining and growing large enterprise accounts, including experience closing software transactions valued at seven figures. Proven ability to develop and execute multi-year account strategies, proactively generate expansion opportunities, and drive sustainable revenue growth. Experience navigating complex enterprise organizations, building executive-level relationships, and expanding commercial partnerships across multiple business units. Strong technical curiosity and fluency, with the ability to engage confidently with data scientists, engineers, AI/ML specialists, and other technical stakeholders. Ability to understand technical workflows, ask relevant questions, and connect complex technology capabilities to customer needs and business objectives. A software engineering background is not required. Strong commercial judgment and experience managing enterprise renewals, complex negotiations, and strategic expansion opportunities. Ability to understand customer adoption patterns, business priorities, and desired outcomes and translate them into actionable account growth strategies. Excellent account management skills, including strategic planning, opportunity qualification, pipeline development, forecasting, and commercial execution. Demonstrated ability to coordinate cross-functional teams and collaborate effectively to deliver customer outcomes and execute complex account plans. Exceptional communication, relationship-building, presentation, and negotiation skills, with the ability to engage stakeholders at all organizational levels. Strong intellectual curiosity, ownership, accountability, and autonomy, with the ability to thrive in a fast-paced, evolving environment. Experience with data science, analytics, artificial intelligence, cloud infrastructure, or other technically complex enterprise platforms is highly desirable. Previous experience selling technology solutions into highly regulated industries, particularly Life Sciences or Financial Services, is an advantage. Candidates requiring employment-based visa sponsorship may be considered, subject to business needs, role requirements, and individual eligibility. Sponsorship is not guaranteed. Benefits: Opportunity to manage and grow relationships with leading global enterprises and some of the world's most sophisticated organizations. Exposure to innovative AI, machine learning, data science, and enterprise technology solutions. Remote-first working arrangement within the United States. Opportunity to own strategic enterprise accounts and directly influence long-term customer relationships and commercial growth. Collaborative, cross-functional working environment involving Customer Success, Product, Engineering, Professional Services, and executive leadership. Strong emphasis on professional development, continuous learning, and knowledge sharing. A growth-oriented culture that encourages creativity, intellectual curiosity, transparency, and continuous improvement. Inclusive and diverse workplace that values different backgrounds, perspectives, experiences, and individual contributions. Opportunity to work with an ambitious team combining startup agility with enterprise-level customer impact. Potential visa sponsorship, including H-1B and other employment-based categories, subject to individual assessment and business requirements.