Support Engineer II, AWS Support Engineering

AWS Applied AI Solutions (AAIS) is building toward a future where every business innovates with Amazon AI teammates. To get there, we build AI solutions that improve human capabilities and transform entire Basic qualifications: - Bachelor's degree in computer science or equivalent, or 3+ years of technical support experience - 3+ years of technical engineering experience - Experience with operational parameters and troubleshooting for three (3) or more of the following: Compute, Storage, Networking, CDN, Databases, DevOps, Big Data & Analytics, Security, or Application Development in a distributed systems environment - Demonstrated experience in a customer-facing environment as a technical lead or advisor - Proven ability to drive discussions with senior technical and business stakeholders regarding incidents, trade-offs, and risk management - Experience leading technical work across teams, such as incident response, migrations, or customer engagements - Experience building with AI and AI agents in daily engineering work Preferred: - Knowledge of operating systems, hardware, storage, network, security, database administration, and cloud infrastructure - Experience with AWS services or other cloud offerings - Understanding of the AWS Well-Architected Framework pillars and ability to apply them to customer architectures, implementations, and solutions - Experience applying technical or operational expertise to identify, balance trade-offs, and solve difficult challenges - Experience with scripting languages and coding skills in one (1) or more of the following: Python, Ruby, C/C++/C#, Node.js, Java, or PHP - Knowledge of security technology and concepts (Authentication, Authorization, Single Sign-On, Cryptography, etc.) - Experience in at least one of these technology areas: DevOps, Serverless, Software Development and Design, CI/CD, AI/ML, Storage, Networking, or Databases - Experience with virtualization, orchestration, and cloud computing (e.g., Hypervisors, VMware, Xen) - Experience with continuous integration and continuous delivery (CI/CD) pipelines - AWS Certifications (e.g., Solutions Architect Professional, DevOps Engineer, or specialty certifications) - Experience managing incidents for business-critical systems in a 24x7 environment, including leading post-incident reviews - Experience working inside customer teams as a forward-deployed engineer, solutions engineer, or consultant Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits . USA, TX, Dallas - 95,600.00 - 160,000.00 USD annually USA, VA, Herndon - 95,600.00 - 160,000.00 USD annually USA, WA, Seattle - 95,600.00 - 160,000.00 USD annually