ApplySarthi

Senior Delivery Consultant - Customer Experience, Technology and Industries

Amazon Web Services

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This role on the market

1,529 open experience roles across 305 companies are on ApplySarthi right now, most of them in Bengaluru (85), Hyderabad (31), Chennai (23).

What experience roles keep asking for: Stakeholder management (17%), Product management (15%), Supply chain (13%) — counted across their open postings here.

AWS jobs · CRM jobs · LLMs jobs · Salesforce jobs

Amazon Web Services has 2,227 open roles listed here.

Counted across 14 company job boards, updated as roles open and close.

Preparing for this interview

Interviews for experience roles keep coming back to Stakeholder management, Product management, Supply chain. Practise those questions before you sit with Amazon Web Services.

Questions you are likely to be asked

  1. Why do you want to join Amazon Web Services?
  2. What is your experience with AWS? Tell me one thing you learned the hard way.
  3. How do you decide which ticket to work on first?
  4. Tell me about feedback from customers that you passed on to the product team.
  5. How do you explain a technical problem to a customer who is not technical?

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Practise the Senior Delivery Consultant - Customer Experience, Technology and Industries at Amazon Web Services interview free →

AWS Professional Services (ProServe) is looking for a hands-on Senior Delivery Consultant with deep contact centre domain expertise and a passion for delivering transformational customer experience outcomes. Basic qualifications: - 7+ years of technical specialist, design and architecture experience - 5+ years of software development with object oriented language experience - 7+ years of external or internal customer facing, complex and large scale project management experience - Deep domain expertise in contact centre operations including workforce management (WFM), quality management (QM), routing design, IVR/IVA, and omnichannel engagement Preferred: - Experience working within teams delivering software products and features using agile methodologies - Hands-on experience with Amazon Connect, including configuration, customisation, and deployment at enterprise scale - Experience with AI/ML technologies in contact centre applications, including natural language understanding (NLU), conversational AI, chatbot development (Amazon Lex), prompt engineering, and large language model implementation (Amazon Bedrock) - Experience with CRM and WFM platform integrations (e.g., Salesforce, ServiceNow, NICE, Verint, Calabrio) Acknowledgement of country: In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today. IDE statement: Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. null

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Listed on amazon · posted 2026-10-28. ApplySarthi collects openings and links to application pages; the role is advertised by Amazon Web Services, not by us.