Senior Delivery Consultant, Amazon Connect Center of Delivery Excellence

The Amazon Web Services Professional Services (ProServe) team is seeking a skilled Senior Delivery Consultant to join our team at Amazon Web Services (AWS). In this role, you'll work closely with customers Basic qualifications: - 5+ years of cloud architecture and solution implementation experience - 3+ years hands-on coding experience with REST APIs and web services, including integration of agentic or generative AI into customer facing applications - - Cloud experience (AWS preferred), with proficiency in a wide range of services (e.g., Compute, Database, Integration, Identity, Networking, Automated packaging and deployment) - 3+ years designing and implementing Natural Language Processing/Understanding (Voice or chat) solutions using at least one conversational AI framework (e.g., NLX, Rasa, Dialogflow, Lex, or Azure Bot Service) Preferred: - degree in advanced technology, or AWS Professional level certification - Experience communicating technical concepts to diverse audiences in pre-sales environments - Knowledge of security and compliance standards including HIPAA and GDPR - AWS Professional level certifications (e.g., Solutions Architect Professional, DevOps Engineer Professional) preferred - Experience with automation and scripting (e.g., Terraform, Python) - Knowledge of Amazon Connect or Amazon Lex capabilities, benefits, and required deployment skills - Experience incorporating generative AI into contact centers (voice or chat bots, agent assist or next best action) to answer questions or drive self-service experiences, including architecture design, model selection and integration, prompt engineering, and data preparation Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits . USA, CA, Culver City - 153,600.00 - 207,800.00 USD annually USA, CA, Irvine - 153,600.00 - 207,800.00 USD annually USA, CA, San Diego - 153,600.00 - 207,800.00 USD annually USA, CA, San Francisco - 176,600.00 - 239,000.00 USD annually USA, FL, Tampa - 153,600.00 - 207,800.00 USD annually USA, MN, Minneapolis - 153,600.00 - 207,800.00 USD annually USA, NC, Raleigh - 153,600.00 - 207,800.00 USD annually USA, NJ, Jersey City - 169,000.00 - 228,600.00 USD annually USA, NY, New York City - 169,000.00 - 228,600.00 USD annually USA, OR, Portland - 153,600.00 - 207,800.00 USD annually