Senior Customer Success Manager, Amazon Connect Decisions GTM

Join an early AWS team using agentic AI to change how global companies plan and operate their supply chains. You'll be the technical lead who turns that promise into results for enterprise customers and Basic qualifications: - 5+ years of working with Business Application Technologies, including, but not limited to End User Compute (EUC), Supply Chain, Contact Center as a Service, Consumer Data Applications, Encrypted Communications, and/or Communication Developer Services experience - 5+ years of Go-To-Market, Business Development, Sales, or Consulting experience - Experience presenting to both technical and non-technical executive audiences - Bachelor's degree - 5+ years of working with Data & AI related technologies, including, but not limited to, AI/ML, GenAI, Analytics, Database, and/or Storage experience - 5+ years of in program management, workforce strategy development, or metrics-driven decision making experience - Experience developing strategies that influence leadership decisions at the organizational level - Experience managing programs across cross functional teams, building processes and coordinating release schedules - Experience explaining complex technical concepts to various business and technical audiences - Experience leading complex, multi-year initiatives that may be cross-functional and/or span business and technology Preferred: - Master's degree in business, data science, public administration, finance, engineering, human resources or related field, or PMP certificate - Experience interpreting data and making business recommendations across leadership and cross-functional teams - Experience selling enterprise software or cloud-based applications Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits . USA, NY, New York - 162,700.00 - 220,200.00 USD annually USA, TX, Austin - 147,900.00 - 200,100.00 USD annually USA, WA, Seattle - 147,900.00 - 200,100.00 USD annually