Cloud Support Engineer (Media), Unified Operations Media

As part of the AWS Applied AI Solutions organization, we have a vision to provide business applications, leveraging Amazon’s unique experience and expertise, that are used by millions of companies worldwide Basic qualifications: - Bachelor's degree in computer science or equivalent, or 3+ years of technical support experience - 3+ years of virtualization, orchestration and cloud computing (eg. Hypervisors, VMware, Xen) experience - 3+ years of network and operating system support experience - 3+ years of information security and compliance experience Preferred: - Speak, write, and read fluently in Spanish - Knowledge of digital video landscape, including solid understanding of digital video distribution technologies - Knowledge of video production crews, live streaming technologies, studio workflows, edit and post- production techniques, production calendars and staffing - Experience analyzing and troubleshooting RESTful web API calls, or experience in software development - Knowledge of scripting languages (bash, python, etc.) - Experience that includes strong analytical skills, attention to detail, and effective communication abilities, or experience working with customers with a passion for delivering exceptional service - Experience working effectively across cross-functional teams and partnering well with people at all levels within an organization - Can work proactively and independently, meet deadlines, and deliver on projects and tasks - · Experience with Cloud Computing, especially Amazon Web Services - · Experience with CentOS or RedHat Linux distributions - · Excellent hardware/software problem-solving skills and ability to navigate challenging situations in a professional manner with minimal guidance - · Experience with MySQL, PostgreSQL, Apache, SNMP, Wireshark, or MPEG Transport Stream analyzers - · Experience with Content Delivery Networks (CDNs) (e.g. AWS CloudFront , Akamai, EdgeCast, Level 3, Limelight) - · Ability to effectively gauge customer impact and temperature to prioritize issue investigation - · Meets/exceeds Amazon’s leadership principles requirements for this role - · Meets/exceeds Amazon’s functional/technical depth and complexity for this role Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits . USA, OR, Portland - 95,600.00 - 160,000.00 USD annually USA, TX, Dallas - 95,600.00 - 160,000.00 USD annually USA, VA, Herndon - 95,600.00 - 160,000.00 USD annually USA, WA, Seattle - 95,600.00 - 160,000.00 USD annually