Business Process Owner

Location: Reynosa, Tamaulipas, Mexico Job ID: R0151162 Date Posted: 2026-11-06 Company Name: Hitachi Energy Productos de Mexico Profession (Job Category): Quality Management Job Schedule: Full time Remote: No Job Description: Opportunit y Hitachi Energy is seeking a Business Process Owner for its Reynosa, MX location. This role will report into the North America Business Process Manager. The Business Process Owner is responsible for working within the factory and across the HUB to execute projects, troubleshoot business problems, document business requests, design and test business processes, and train end users on business process and tools. Business processes span Quotation through Warranty and include all common global and regional systems and applications utilized to execute the business process. Your Responsibilities Support stabilization efforts within the factory to help end users learn how to use SAP S/4 Hana and digital tools supporting the factories and communicate how to get support for issues. Document & update business process and process maps to reflect the new processes in SAP S/4 Hana and supporting tools. Troubleshoot, analyze, and resolve complex problems, and develop and implement measures to prevent reoccurrence along with devising modifications and recommend ways to improve. Lead internal testing and coordinate the testing with business champions. Document / maintain standard work packages. Perform work on assigned projects and deliver process improvements by participating in projects related to all functions within the business. Deliver continuous improvements based on the strategic vision and roadmap of the HUB functions, factories, and daily operational needs of business end users. Document business enhancements, bring forth to discuss within BPO community. Investigate and prioritize business requirements to define scope and objectives of the projects and prepare schedules, limitations, time, and desired results. Build network of factory champions and lead a cadence for meeting on a regular basis to access training needs or business enhancements. Participation in HUB virtual team by leading individual projects, as well as provide support to teammates’ projects. Your Background Bachelor's Degree and a minimum 7-10 years of experience. Candidate must already have a work authorization that would permit them to work for Hitachi Energy in MX / US. Bachelor’s degree in Business, Mechanical Engineering, Industrial Engineering a related field or 7 or more years of manufacturing experience Proven relationship-building and project management skills. Excellent written and verbal communications skills will be required to negotiate resolutions of controversial issues Demonstrated team orientation, motivation, and flexibility Able to travel domestically, 10-30% travel required. Ability to meet frequently for project updates and team meetings (onsite or virtually) Additional Skill Sets -Value Stream Mapping and ERP and lean manufacturing concepts Requires broad knowledge of manufacturing operations, business processes, business tools and the flow of data Requires strong analytical skills, initiative, and ingenuity to solve complex problems and implement remedial measures Accessibility and reasonable accommodation Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process. This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response. Use of Al and automated tools in recruitment As part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as Hitachi's Global Data Privacy Notice. Background Screening and Security Checks As part of the hiring process, Hitachi Energy conducts pre-employment background checks that may include verification of employment history, education, criminal records, and other relevant information, in accordance with applicable laws. For certain roles—particularly those involving access to sensitive information, financial responsibilities, client data, regulated environments, or security-sensitive functions—additional or more comprehensive background or security screenings may be required. These may include, but are not limited to, enhanced criminal history checks, credit history reviews (where legally permissible), sanctions screening, or other due diligence measures aligned with the responsibilities of the position. The scope and depth of any background or security review will be determined based on the nature of the role and business necessity, and will always be conducted in compliance with applicable federal, state, and local laws. Candidates will be notified and, where required, asked to provide consent prior to the initiation of any such checks.