Staff Engineer (Microsoft Dynamics 365)

Requirements Experience : 5.5+ years Strong hands-on experience with Microsoft Dynamics 365 Finance & Operations (D365 F&O) / Supply Chain Management (SCM) or AX 2012. Strong expertise in Dynamics 365 SCM modules including Inventory Management, Warehouse Management, Procurement & Sourcing, Production Control, Master Planning , and Transportation Management. Proven experience leading full-cycle D365 SCM implementation projects from discovery through go-live and hypercare. Strong understanding of supply chain business processes including Procure-to-Pay (P2P), Order-to-Cash (O2C), Plan-to-Produce, inventory management, warehouse operations, and production planning. Experience conducting business process analysis, fit-gap assessments, solution design workshops, and requirements gathering sessions. Expertise in configuring Dynamics 365 SCM modules based on business requirements and industry best practices. Experience supporting both implementation and Application Management Services (AMS) engagements. Strong knowledge of User Acceptance Testing (UAT), System Integration Testing (SIT), deployment planning, and post-production support. Experience working within ITIL-based support frameworks and managing SLA-driven incident, problem, and change management processes. Proficiency in creating Functional Design Documents (FDDs), business process maps, RCA reports, test scripts, training materials, and solution documentation. Experience with ITSM tools such as ServiceNow, Jira, or Azure DevOps for support and project management. Knowledge of Microsoft Dynamics 365 release wave updates, hotfixes, regression testing, and change management. Microsoft MB-330 (Dynamics 365 Supply Chain Management) certification is preferred. Excellent analytical, troubleshooting, stakeholder management, communication, and mentoring skills with the ability to perform effectively in fast-paced client environments. Responsibilities Lead end-to-end Microsoft Dynamics 365 SCM implementation projects from discovery, solution design, configuration, testing, deployment, and hypercare support. Conduct business workshops, gather and analyze requirements, perform fit-gap analysis, and recommend scalable supply chain solutions. Configure and deploy Dynamics 365 SCM modules including Inventory Management, Procurement & Sourcing, Warehouse Management, Production Control, Master Planning, and Transportation Management. Prepare functional design documents, business process maps, configuration documentation, test scripts, and user training materials. Collaborate with technical consultants and developers to translate business requirements into effective technical solutions and integrations. Support System Integration Testing (SIT), User Acceptance Testing (UAT), deployment planning, and production go-live activities. Deliver end-user training and provide functional knowledge transfer to business and support teams. Act as the functional escalation point for L2/L3 support, resolving complex issues related to procurement, warehouse operations, production, inventory, and planning. Investigate production incidents, perform root cause analysis, and recommend long-term corrective actions and system improvements. Manage support tickets, service requests, enhancements, and change requests while ensuring compliance with agreed service levels. Evaluate Microsoft Dynamics 365 release updates and hotfixes, assess business impact, and coordinate regression testing and deployment activities. Identify opportunities for continuous process improvement and implement system enhancements to optimize supply chain operations. Maintain comprehensive functional documentation, knowledge repositories, runbooks, and support artifacts. Mentor junior consultants, provide functional leadership, and support successful project delivery across implementation and managed services engagements. Partner with business stakeholders, project managers, architects, and cross-functional teams to ensure high-quality delivery and customer satisfaction. Bachelor’s or master’s degree in computer science, Information Technology, or a related field.