Technical support Engineer - NSP

As a Technical Support Engineer – NSP, NI Services develops and supports the NI (IP, Optics, FN) portfolio to drive revenue growth, improve customer satisfaction, optimize resources, and provide guidance to NI RBCs. The Network Services Platform (NSP) is a distributed system that manages multi-vendor physical and virtual networks across multiple domains. Network Automation delivers advanced automation solutions that help customers meet operational goals as networks become more complex with virtualization and SDN. You have: Bachelor’s Degree with 8 to 10 Years of Experience in troubleshooting products of EMS/NMS. Post-sales technical support for EMS/NMS products with strong troubleshooting skills across software, network, Linux, and virtualized environments (KVM, ESXi). Experience with Docker, Kubernetes, and services like Kafka, Zookeeper, Tomcat, and Neo4j. Knowledge of key networking and management protocols (TCP/IP, NETCONF, YANG, gNMI, SNMP, REST/RESTCONF) and SDN/NFV concepts. Skilled in lab issue replication, Java/JVM diagnostics, and databases such as Vertica and PostgreSQL. It would be nice if you also had: Skilled in lab issue replication, Java/JVM diagnostics, and databases such as Vertica and PostgreSQL. Familiarity with scripting languages (Shell, Python, Perl) and automation tools like Ansible. Basic knowledge of IP/MPLS and routing protocols such as BGP and OSPF. Understanding of OpenStack and cloud technologies.