Global HR Inquiry & Process Delivery Senior Lead

The Global HR Inquiry & Process Delivery Lead is a leadership role within Global HR Services, responsible for leading and overseeing the delivery of high‑quality HR inquiry management and employee lifecycle services across multiple geographies. The role is accountable for ensuring service excellence, building strong team capability, and delivering a consistent and seamless employee experience across assigned HR process areas such as Onboarding, Offboarding, Leave Management, and related services. Reporting to the Global Delivery Leader, this role combines strong people leadership with a sharp focus on service delivery, operational consistency, and continuous improvement. The role will closely work with HR leaders, HRIS, Talent Acquisition, Payroll, and key stakeholders to ensure HR services are delivered efficiently, consistently, and in alignment with global standards and expectations. Key Competencies / Skills / Qualifications — 13-15 years of related coordination or administration experience in an HR environment with minimum 5 years of people management experience. Experience, skills, and organisational knowledge — Extensive experience in HR operations and employee lifecycle administration within a shared services or global delivery environment, with a strong understanding of large‑scale, multi‑geography service models. — Strong capability in leveraging HR systems and HRIS platforms (ideally Oracle), with proven oversight of employee data governance, data integrity, accuracy, and adherence to process discipline across global operations. — In‑depth understanding of end‑to‑end employee lifecycle processes, HR administration workflows, and service delivery standards within complex, global or regional environments. — Demonstrated senior‑level people leadership capability, including coaching and developing managers and teams, overseeing performance outcomes, and building a high‑engagement, accountable service culture. — Proven ability to identify service delivery improvement opportunities and contribute to process simplification, standardisation, and the design of more efficient and scalable ways of working. — Excellent written and verbal communication skills, with the ability to influence, align, and engage effectively with senior stakeholders, cross‑functional teams, and global audiences. — Strong analytical mindset, with experience using operational reports, performance metrics, and dashboards to assess service health, identify trends, and support data‑driven decision‑making at a leadership level. — Experience working with multiple shared locations such as India is preferred — Bachelor's degree in human resources, or related field. Master’s degree or relevant professional certification will be an added advantage. BGV: — Employment with WSP India is subject to the successful completion of a background verification (“BGV”) check conducted by a third-party agency appointed by WSP India. — Candidates are advised to ensure that all information provided during the recruitment process — including documents uploaded — is accurate and complete, both to WSP India and its BGV partner”.