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FM L2 Engineer

Nokia

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  1. Why do you want to join Nokia?
  2. How would you design an API for a feature you have worked on?
  3. What do you do when a production issue happens on your code?
  4. Walk me through a system you built. How was it designed, and what would you change now?
  5. Tell me about a hard bug you tracked down. How did you find the cause?

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The FM L2 engineer assure End-to-end fault/incident & problem management with main objective of resolution to SLA & OLA requirements. They solve the higher level of escalation in case of network incidents and are responsible for the resolution, analysis and expertise in case of complex faults that require deep procedural and technical knowledge . Must-have skills: Bachelor's degree or equivalent, with at least 4 years of experience. Good expertise in OSS/SQM operations, maintenance, troubleshooting, and platform performance management. Hands-on experience in incident, problem, change, and risk management, including root-cause analysis and SLA adherence. Good knowledge of OSS/SQM software, hardware, backups, data administration, integration testing, and application performance tuning. Good coordination and communication skills with MS teams, customers, third-party vendors, and cross-functional teams. Good - To - Have skill : Experience in 24x7 operations, shift leadership, team coordination, and on-the-job coaching. Knowledge of CMDB, data cleansing, OSS/SQM documentation, and service configuration management. Experience with service monitoring, KPI/performance analysis, and preventive maintenance. Strong skills in process improvement, technical documentation, and standardized procedures/checklist implementation

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Listed on oraclehcm · posted 2026-10-20. ApplySarthi collects openings and links to application pages; the role is advertised by Nokia, not by us.