Fault Management L2 Media Engineer

As a Managed Services Media Specialist, you will play a crucial role in delivering exceptional support and maintaining the smooth operation of our telecommunications networks. Your primary focus will be on managing and resolving complex issues, ensuring network stability, and providing timely support to our clients. Bachelor's degree in Computer Science, Engineering, or a related field. 3+ years of experience in a similar role, preferably in a telecommunications or network operations environment. Strong knowledge of telecommunications networks, including media networks technologies like IPTV. Experience with vendors like Broadpeek, Ateme, RedBee, HP, Dell, Huawei, Agama, Media Choice, etc Strong knowledge of TV signal encoding, media codecs, smart tv applications, setup box functionalities. Strong experience with datacenter infrastructure environments. Strong experience with Linux environments. Excellent problem-solving and analytical skills, with the ability to troubleshoot complex issues. Familiarity with network monitoring tools and techniques for identifying and resolving network problems. Good understanding of incident and change management processes, including ITIL frameworks. Effective communication and collaboration skills, with the ability to work in a team environment. Willingness to learn and adapt to new technologies and industry best practices. Strong attention to detail and a commitment to delivering high-quality support services. Ability to work independently and manage multiple tasks simultaneously.