Training Coordinator - Fluent English Required

Accountabilities: Coordinate the scheduling and delivery of virtual, public, and in-house training programs across Brazil and LATAM. Manage training logistics, including venues, catering, room setup, technology, learning materials, and instructor requirements. Maintain accurate course, learner, and instructor information within the Learning Management System (LMS). Collaborate with instructors, Sales, clients, and internal stakeholders to ensure training sessions are fully prepared and successfully delivered. Support learners and instructors with questions related to course access, certificates, payments, scheduling, and logistics. Monitor enrollments, cancellations, rescheduling, attendance, and course capacity, ensuring information remains accurate and up to date. Provide basic technical support during virtual sessions and escalate more complex issues when necessary. Maintain training records and contribute to reporting on training activity, learner feedback, and performance. Support administrative and financial processes, including purchase orders, invoices, vendor coordination, and internal tracking. Identify opportunities to improve training processes, systems, operational efficiency, and the overall customer experience. Requirements 2–4 years of experience in training coordination, program administration, event coordination, customer service, or a similar role, preferably in a corporate or professional services environment. Previous experience coordinating both virtual and in-person training programs or events. Experience working with a Learning Management System (LMS), such as Docebo or a comparable platform. Experience using CRM systems such as Salesforce for data entry, lead management, or recordkeeping. Strong organizational and time-management skills, with excellent attention to detail. Excellent written and verbal communication skills, combined with a strong customer-service mindset. Ability to manage multiple priorities, meet deadlines, and remain calm, responsive, and solution-oriented in a fast-paced environment. Proficiency with Microsoft Office, particularly Excel, Outlook, and Word, as well as virtual collaboration platforms such as Microsoft Teams. Bachelor’s degree in Education, Business Administration, Human Resources, Project/Event Management, or a related field, or equivalent professional experience. Fluency in both English and Portuguese, written and spoken, is required; Spanish proficiency is an advantage. Strong ability to collaborate with diverse stakeholders and maintain accurate information across multiple systems. Benefits Remote, home-based position in Brazil. Flexible working arrangements. Competitive total rewards package. Ongoing training and professional development opportunities. International and collaborative working environment. Opportunity to work with teams and stakeholders across Brazil and Latin America. Varied responsibilities with opportunities to improve processes and customer experiences. Rare travel requirements, providing opportunities for in-person collaboration when needed.