Senior Salesforce Functional Analyst(QA)

Accountabilities:: Design, develop, and execute comprehensive test plans, test cases, and scripts for Salesforce enhancements, managed packages, and connected enterprise solutions. Perform system, integration, regression, and end-to-end testing, including smoke testing during weekend sprint releases scheduled every three weeks. Collaborate with business analysts and stakeholders to understand business needs, translate requirements into user stories, and create process flows using Microsoft Visio. Administer Salesforce declarative configurations to support sprint deliverables and resolve production issues, including Flows, approval processes, validation rules, and Lightning record pages. Translate business requirements into effective test scenarios, identify and document defects, track them throughout the testing lifecycle, and coordinate with development and administration teams to ensure timely resolution. Participate in Agile ceremonies, including sprint planning and retrospectives, and contribute to continuous delivery improvements. Demonstrate new enhancements to business stakeholders and support user acceptance testing through test data preparation, guidance, and training. Investigate defects, conduct root cause analysis, and document findings and outcomes. Monitor Salesforce releases and assess their potential impact on existing systems, configurations, and testing processes. Recommend improvements to testing tools and methodologies while mentoring junior team members in Salesforce QA practices. Requirements: Bachelor's degree and Salesforce Administrator Certification. At least 5 years of hands-on Salesforce experience, with a strong focus on business analysis, quality assurance, and system and integration testing. Strong understanding of Salesforce architecture, data models, business processes, and security principles. Knowledge of the full sales lifecycle, from lead generation and requests for proposals through contracts, work orders, and scope changes. Practical experience administering Sales Cloud, including security and access management, declarative configuration, reports, dashboards, and data management. Proficiency with Salesforce tools and features such as Flow, approval processes, validation rules, Lightning record pages, Data Loader, and Workbench. Proven ability to create and execute test plans, test cases, and test scripts, with experience using Salesforce automation tools such as Selenium, Provar, or Copado Robotic Testing. Familiarity with API testing tools and techniques. Experience working with Agile methodologies and delivery tools such as Jira. Strong Microsoft Excel skills, including data cleansing, manipulation, formulas, and dataset comparisons. Excellent analytical, problem-solving, organizational, interpersonal, and written and verbal communication skills. Demonstrated ability to provide responsive, detail-oriented stakeholder support at all organizational levels, including senior leadership. A proactive, adaptable approach, with the ability to work independently and manage changing priorities in a fast-paced environment. Availability to work from 12 PM to 9 PM IST and provide support during scheduled weekend releases. Experience in healthcare, clinical development, or a related industry is preferred, as is previous business analyst experience. Benefits: Remote working opportunities from India, with locations including Hyderabad and Bengaluru. Full-time position within a collaborative, growth-oriented team. Opportunities to develop expertise across Salesforce, Agile delivery, quality assurance, and clinical development. Exposure to cross-functional projects and collaboration with business and technology stakeholders. Opportunities to contribute to process improvements and influence the reliability of business-critical Salesforce solutions. Meaningful professional exposure to technology supporting clinical research and the development of new therapies.