Instructional Designer & Facilitator

Accountabilities:: Design and develop courses, learning paths, microlearning, workshops, instructor-led training, assessments, job aids, and reference materials across a variety of learning formats. Partner with subject matter experts and cross-functional stakeholders to establish learning objectives, requirements, content priorities, and desired outcomes. Research complex topics and transform information into clear, accurate, engaging, and practical learning content. Apply instructional design methodologies and adult learning principles to create polished and consistent learning experiences for internal and external audiences. Maintain and update learning materials to reflect changes in products, processes, systems, and organizational needs. Deliver and facilitate training programs, workshops, and interactive sessions through live virtual and blended learning formats. Support onboarding and recurring training programs, including seasonal Customer Experience onboarding initiatives. Adapt facilitation approaches to different audiences and use learner feedback to continuously improve training delivery and content. Identify knowledge and performance gaps and recommend appropriate learning solutions. Evaluate learning effectiveness using learner feedback, assessments, engagement data, and other available measures. Manage learning projects from initial development through launch while balancing timelines, priorities, and stakeholder requirements. Build, maintain, and evaluate learning content and learning paths within the LMS and related systems. Support basic LMS administration, learner troubleshooting, and ongoing learning technology needs. Collaborate closely with the Learning Experience team and business stakeholders while also working independently to deliver assigned initiatives. Stay current with emerging learning technologies, tools, and AI opportunities that can improve learning development and delivery. Travel may be required on an as-needed basis, representing less than 5% of the role and with advance notice. Requirements: Experience in instructional design, training, content development, communications, enablement, or a related field, with a general understanding of adult learning principles and instructional methodologies. Strong verbal, written, and visual communication skills, with the ability to create and facilitate clear, engaging, and accessible learning experiences. Strong research, critical thinking, and organizational abilities, with the capacity to learn new subject matter quickly and manage multiple priorities. Proficiency with an LMS, Canva, PowerPoint, or comparable tools used to create polished visual and learning materials. Ability to work effectively both independently and collaboratively with cross-functional stakeholders and subject matter experts. Technical adaptability and willingness to learn new systems, platforms, tools, and technologies. Strong attention to detail and a commitment to accuracy, clarity, consistency, and quality. Background in health, wellness, dietary supplements, Customer Experience, or another regulated industry is a plus, particularly experience working with compliance-driven content. Willingness to develop knowledge of regulated or specialized subject matter when required. Ability to meet the physical requirements of the position, including occasionally lifting, carrying, pushing, or pulling up to 10 pounds; the role is primarily sedentary but may involve brief periods of movement. Benefits: Annual salary range of $60,000–$70,000 USD. Fully remote work environment. Full-time, salaried, exempt employment. Paid sick time. Paid holidays. Flexible paid time off. Paid volunteer time off. Medical, dental, and vision insurance. Flexible Spending Account (FSA). Company-matched 401(k) contributions of 4%. Eligibility for a discretionary bonus. Employee and immediate-family discounts on products after 60 and 90 days of employment. Opportunity to contribute to learning and development initiatives within a fast-growing organization. Collaborative environment with exposure to cross-functional teams, evolving products, and emerging learning technologies.