Inside Sales Account Manager

Accountabilities: Develop and convert new business opportunities by managing inbound leads, conducting proactive outbound prospecting, understanding customer needs, and guiding opportunities through the sales cycle. Grow existing accounts by developing relationships with new users, identifying additional applications, and uncovering upselling and cross-selling opportunities. Work closely with distributors and channel partners to qualify opportunities, support customer engagement, execute commercial activities, and contribute to partner education and enablement. Support customer education by providing relevant product information, technical resources, and application guidance that connect sequencing capabilities with customer research needs. Execute targeted commercial campaigns in collaboration with Marketing and other commercial teams, including email and calling campaigns, webinars, product initiatives, and account-based engagement. Maintain accurate CRM records, manage pipeline progression, document customer activity, provide reliable forecasts, and capture relevant competitive and market intelligence. Partner with field sales colleagues by researching accounts, preparing customer meetings, coordinating follow-up, supporting quotes and trials, and helping advance active opportunities. Build trusted, long-term customer relationships and provide a consistent experience from initial engagement through adoption and continued product use. Collaborate with Field Applications Scientists, Technical Support, Account Executives, Marketing, channel partners, and other teams to deliver a seamless customer experience. Requirements Bachelor’s or Master’s degree, preferably in Life Sciences, Genetics, Genomics, Molecular Biology, or a related scientific discipline. Professional fluency in Spanish and English , both written and verbal, with the ability to communicate scientific and technical concepts effectively. Commercial, inside sales, account management, or customer-facing experience within biotechnology, pharmaceuticals, clinical research, genomics, research, or another life sciences environment. Strong working knowledge of DNA sequencing technologies and their applications. Ability to understand scientific customer requirements and translate them into relevant commercial opportunities. Confidence with proactive outbound prospecting as well as inbound opportunity management. Experience using CRM platforms such as Salesforce, HubSpot, or similar tools, with strong discipline around pipeline and activity management. Excellent relationship-building, communication, influencing, organizational, and time-management skills. Ability to manage multiple opportunities and stakeholders simultaneously while maintaining consistent follow-through. Collaborative, proactive, and commercially minded approach, with sound judgment and comfort working in a fast-paced, goal-oriented environment. Ability and willingness to travel within the assigned territory when required. Advanced scientific qualifications such as a PhD are advantageous. Experience in NGS, genomics, sequencing, molecular biology, Latin American markets, distributor/channel environments, or global commercial teams is a plus. Familiarity with complex, multi-stakeholder sales environments across academia, biotechnology, pharmaceutical, clinical research, or government laboratories is beneficial. Benefits Fully remote working opportunity based in United States. Full-time position within an international commercial and scientific environment. Direct exposure to innovative DNA/RNA sequencing technology and its applications across life sciences. Opportunity to collaborate with cross-functional commercial, scientific, technical, and marketing teams. Compensation for Brazil-based candidates determined according to local market conditions, employment structure, and the applicable compensation framework. Candidates based in the U.S. are eligible for a base salary range of $77,000–$95,000 USD , with certain roles also eligible for performance-based bonus and stock; this U.S. range does not apply to Brazil. Equal-opportunity workplace with accommodations available throughout the recruitment process.