AHS Compliance Spec - English & Spanish, Account Health Support

The Account Health Support team acts as the primary interface between Amazon and our third-party business partners (Sellers). We provide dedicated support to Sellers on the Amazon platform, predicting Basic qualifications: - •Speak, write, and read fluently in English and Spanish (B2 or above) - •Bachelor's degree in any discipline - •Ability to follow standard operating procedures (SOPs) and detailed documentation - •Clear and concise written and verbal communication skills in English - •Experience using computer-based tools and systems to process or track work Preferred: - Excellent verbal and written communication skills, inspiring confidence while guiding customers through resolution steps via phone and email - Demonstrated empathy and active listening skills - Prior Contact Center experience - Comfortable working in a fast-paced, high-volume environment with the ability to adapt to change effectively - Ability to deliver performance in a metric-driven environment with high productivity and quality standards - Multitasking ability: handling phone, chat, and email contacts simultaneously - Ability to troubleshoot, research, and translate technical or procedural instructions into clear guidance for customers - Enthusiastic, self-motivated, and willing to learn new skills - Demonstrated ability to identify and drive process improvements Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.