Director of Technical Enablement

Accountabilities: Develop and execute a technical enablement strategy aligned with business objectives and go-to-market priorities, maintaining an annual roadmap for internal readiness, partner capability, and AI-driven productivity. Build and scale onboarding and continuous learning programs for Solutions Engineers, Architects, Professional Services, Support, and other technical teams. Improve customer-facing technical readiness, including product demonstrations, objection handling, technical storytelling, and communicating product value. Oversee the creation of technical training materials, product deep-dives, playbooks, competitive guides, demos, hands-on labs, e-learning modules, launch kits, and certifications. Lead or support technical bootcamps, product training, certification programs, workshops, and instructor-led learning sessions. Manage external technical enablement for customers and partners, including online resources, partner onboarding, certification pathways, blended learning, and hands-on labs. Build and maintain enablement operating systems, including request intake, training registration, and a centralized knowledge hub. Collaborate with Product, Engineering, Sales, Marketing, Customer Success, Support, Partner Operations, and Learning & Development to identify skill gaps, coordinate launches, and ensure consistent messaging. Keep enablement programs aligned with product roadmaps, industry trends, competitive developments, and technical best practices. Lead, coach, and develop technical trainers and program managers, establishing goals and supporting performance and career growth. Foster a culture of continuous learning through weekly technical updates, office hours, and 30-, 60-, and 90-day post-training reinforcement. Develop and monitor KPIs such as ramp time, certification completion, productivity, time-to-competency, demo performance, customer consumption, enrollment, completion rates, and feedback scores. Use performance data and audience feedback to improve enablement effectiveness and demonstrate business impact. Apply AI tools and workflows to improve enablement delivery, audience learning, and team productivity. Requirements: Degree in Education, Instructional Design, Computer Science, Information Technology, Engineering, Business, or a related field. At least 5 years of experience in enablement, instructional learning, or instructional design. At least 8 years of experience in a technical field, preferably computer security. Ability to translate complex technical features into clear business value and customer use cases. Experience creating structured technical content, including playbooks, how-to guides, technical briefs, and FAQs. Proficiency with Learning Management Systems (LMS) and content management platforms such as Confluence. Familiarity with work-intake and partner-portal tools such as Jira Service Desk and Impartner, as well as sales productivity tools. Experience tracking and reporting enablement KPIs, including ramp time, certification completion, sales readiness, and customer engagement or consumption. Experience developing blended learning programs, including e-learning, live workshops, and certifications. Familiarity with interactive demos, product sandboxes, and tools such as CloudShare. Ability to discuss APIs, cloud infrastructure, integrations, security, and architecture at a high level. Experience building or using AI-enabled workflows or agents, such as Atlassian Rovo or ChatGPT, to improve field productivity. Strong leadership skills, including direct team management and cross-organizational influence. Organized, analytical, and creative approach to solving problems and removing obstacles. Passion for continuous learning, innovation, and addressing complex challenges. Strong business acumen, professionalism, humility, situational awareness, and customer focus. Excellent project management, communication, interpersonal, and presentation skills, both written and verbal. Nice to have: Hands-on experience with certificate management, cryptographic tools, PKI fundamentals, and DNS security. Benefits: Annual base salary range of $165,000–$205,000 USD. Compensation offers depend on experience, skills, qualifications, responsibilities, business needs, and location. Additional compensation may include bonus, equity, or other incentives, where applicable. Competitive health, dental, and vision coverage. Retirement savings programs with company matching, including 401(k) or RRSP where applicable. Generous paid time off, including vacation and holidays. Paid parental leave and family support benefits. Life and disability insurance. Flexible spending and health savings options, where applicable. Health and wellness programs, including gym reimbursement. Employee Assistance Program with confidential 24/7 support for employees and families. Education assistance, professional development opportunities, and access to LinkedIn Learning. Employee referral bonus program and additional perks and discounts. Employee rewards and recognition platform. Business travel insurance and global employee support programs. Remote work within the United States.