Customer Growth Manager

Accountabilities: Own prospect and customer relationships from immediately after product demos through activation, conversion, retention, expansion, renewals, and referrals. Become highly proficient in the platform and its key customer workflows, helping users complete real projects and achieve meaningful outcomes. Guide prospects through trials, pilots, creative workflows, and relevant use cases, translating product capabilities into practical business value. Understand customers’ existing creative processes and demonstrate how the platform can complement or improve workflows involving Adobe, Figma, Canva, and similar tools. Help customers solve real creative and production challenges, providing hands-on guidance rather than generic support. Proactively reengage dormant prospects by creating relevant reasons to reconnect based on customer needs, projects, workflows, and product developments. Maintain relationships through phone, email, LinkedIn, and product interactions, using the appropriate channel to keep opportunities progressing. Identify buying signals and convert demo and trial engagement into qualified commercial opportunities. Drive onboarding, product adoption, engagement, and ongoing customer value after purchase. Identify and manage upsell, cross-sell, renewal, and expansion opportunities across teams, brands, departments, markets, and use cases. Develop customer advocates and generate qualified introductions and referrals. Maintain accurate CRM records covering customer activity, opportunities, pipeline, expansion, and referrals. Track and contribute to KPIs including product engagement, pipeline reactivation, conversion, retention, expansion, net revenue retention, and referral-generated revenue. Share customer insights with Product, Sales, and leadership teams to support product improvements and commercial strategies. Requirements Hands-on professional experience with modern creative or design tools such as Adobe Creative Cloud, Figma, Canva, or comparable platforms. Practical understanding of creative, design, advertising, or marketing production workflows, including asset creation, resizing, animation, collaboration, approvals, and campaign production. Experience in a customer-facing B2B SaaS environment, such as Customer Success, Account Management, Solutions Consulting, Sales, or customer-facing creative technology. Ability to quickly learn sophisticated software and confidently demonstrate products to prospects and customers. Strong ability to translate product capabilities into relevant customer use cases and practical solutions. Excellent communication skills and the ability to build rapport with designers, marketers, creative teams, agencies, and business stakeholders. Comfortable making outbound calls and proactively reengaging prospects or customers who have become inactive. Ability to identify buying signals and guide relationships toward appropriate commercial next steps. Experience managing customer accounts, pipeline, opportunities, and follow-up activities through CRM platforms such as HubSpot or Salesforce. Experience driving upsell, cross-sell, expansion, renewal, or other customer growth initiatives. Experience generating customer referrals, introductions, or advocacy opportunities is valuable. Commercial awareness combined with a strong customer-first mindset. Strong organizational skills and the ability to manage multiple accounts, opportunities, follow-ups, and priorities effectively. Comfortable working in a remote environment and communicating in English with international customers and stakeholders. Benefits 100% remote work environment. Full-time contractor opportunity. Opportunity to work with a B2B SaaS platform combining creative technology, automation, and digital advertising. Direct exposure to customers across creative, marketing, advertising, agency, and brand environments. Opportunity to develop expertise across customer growth, SaaS, creative technology, and revenue operations. High degree of ownership over customer relationships and commercial growth initiatives. Opportunity to contribute customer insights to Product, Sales, and leadership teams. Performance-focused environment with measurable objectives across engagement, conversion, retention, expansion, and referrals.