ApplySarthiCustomer Service Representative
ShipMonk
Tailor my CV for this job, freeView job and applyYour CV rewritten for this role, from your real experience. Sign in with Google, nothing to install.
Got this interview? Our apps help you get the job.
Skills named in this job
Read from the description itself, not inferred.
This role on the market
2,383 open representative roles across 316 companies are on ApplySarthi right now, most of them in Bengaluru (28), Delhi NCR (7), Hyderabad (6).
- Sales RepresentativeJobgether
- Transportation Representative, IB SkedAmazon
- Senior Sales Development RepresentativeSaviynt · delhi ncr
- Sales Development Representative, ChannelVeeam Software
- Enterprise Sales RepresentativeSentinelOne
What representative roles keep asking for: Salesforce (20%), CRM (15%) — counted across their open postings here.
Customer Service Representative jobs in the United States · Account management jobs · Supply chain jobs
ShipMonk has 68 open roles listed here.
- Customer Service Liaison
- IT Support Lead
- Sr. Manager - Facilities & Automation Management
- Seasonal FT (Night Shift) Warehouse Associate - Start $16/hr & Weekly Pay
- Seasonal FT Nights Warehouse Associate - Start $16/hr & Weekly Pay
Counted across 14 company job boards, updated as roles open and close.
Preparing for this interview
Interviews for representative roles keep coming back to Salesforce, CRM. Practise those questions before you sit with ShipMonk.
Questions you are likely to be asked
- Why do you want to join ShipMonk?
- What is your experience with Supply chain? Tell me one thing you learned the hard way.
- How do you handle a problem you do not know the answer to?
- How do you decide which ticket to work on first?
- Tell me about feedback from customers that you passed on to the product team.
Prep Sarthi gives you a free mock interview: an AI interviewer asks you questions like these out loud, from your own CV and this job, and shows your score and your weakest answer.
Practise the Customer Service Representative at ShipMonk interview free →ShipMonk isn't just a 3PL — we're the tech-powered growth partner for ecommerce brands, running 12+ owned fulfillment centers across the US, Canada, the UK, and Europe so our merchants can stress less and grow more.
Our Customer Service Representatives are the lifeblood of ShipMonk, combining account management and customer service skills with a dab of ingenuity. They play a critical role in creating a stress-free process and generating Happiness for our Merchants.
They serve as the primary point of contact for our Merchants to facilitate timely issue resolution. This role is responsible for providing training, support, and problem resolution to ShipMonk accounts. They work closely with the accounts, our warehouse management, and staff, and developers to ensure requests are done on time and in a professional manner.
Whether it involves checking on a received product’s bin location—while simultaneously planning a shipment with our warehouse manager—or expertly juggling multiple chats, they’re always ready and able to multi-task, no problem. In other words, our Customer Service Representatives know how to get sh*t done and we wouldn’t be able to get by without them.
What you'll do:
- The Customer Service Representative will serve as the primary point of contact for merchants to facilitate timely issue resolution
- Manage queue of incoming merchant contacts (phone, chat, and email) and tickets on a daily basis, including following up to inquiries based on dates that were committed to
- The Customer Service Representative will partner with our warehouse management and developers to ensure requests are completed on time and in a professional manner
- Build sustainable, long-term relationships with merchants
- Educate merchants on service offerings and help them proactively plan to minimize issues
- Support merchant’s projects and assist throughout their lifecycle
- The Customer Service Representative will identify opportunities to improve merchant experience and propose upgrades and new products as appropriate
What you'll need:
- 1-2 years of experience in a Customer Service position
- 1-2 years of Experience in Logistics, Supply Chain, or E-Commerce
- Bachelors Degree or equivalent work experience
About ShipMonk
ShipMonk isn't just a 3PL; we're a growth partner for merchants. We provide cutting-edge technology and a network of owned and operated fulfillment centers that empower high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 employees across five countries, we're on a mission to revolutionize fulfillment by providing everything from the fastest click-to-delivery and real-time inventory to custom solutions—all with a merchant-first mindset.
Why ShipMonk?
We believe in building for the long term, and our success is powered by five key differentiators that help us become true partners to our merchants.
- Global Fulfillment Network: Our 12+ owned and operated fulfillment centers span the US, Canada, the U.K., and Mainland Europe. We never outsource, ensuring quality and consistency.
● Proprietary Technology: We've eliminated the need for tribal knowledge with our AI-powered platform. It provides a real-time, unified view of inventory and orders, giving our merchants the control and visibility they need to succeed.
● Unrivaled Support: We provide hands-on, "mom and pop" support with a global reach. Our dedicated teams are on-site at every fulfillment center, ready to jump into action.
● Transparent Pricing: We believe in honest, long-term partnerships. Our all- inclusive pricing means predictable costs, with no hidden fees or surprises.
● Committed to the Future: We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay.
Our Core Values
Our values are the heart of our culture. We're looking for individuals who embody these principles every day.
- Merchant-first: We handle the logistics so our merchants can focus on what they do best—growing their business.
- People make ShipMonk: We believe in our team and invest in our people.
- Own it: We take ownership of our work, our mistakes, and our successes.
- Get sh*t done: We're a fast-paced, high-growth company that values action and results.
- Change the score: We challenge the status quo, constantly innovating and improving.
ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Match this job to your CV
ApplySarthi scores your CV against this role, shows the skills you are missing, and writes a tailored version for the application.
Check my match →Similar open roles
- Director, Performance Marketing ShipMonk
- Enterprise Fulfillment ConsultantShipMonk
- VP, TransportationShipMonk
- Assistant General Manager - PA3ShipMonk
- Bilingual Recruiter (Contract)ShipMonk
- Client Experience ManagerShipMonk
- Client Experience ManagerShipMonk
- Customer Service RepresentativeShipMonk
Need answers during your interview? Try Live Sarthi.
Live Sarthi, an Interview Sarthi app, shows answer suggestions during the call.
- Hidden from supported screen sharingThe overlay stays out of supported Windows screen captures.
- Answers start in about 1.5 secondsResponse time varies with your connection and model.
- From your own CVYour projects and your experience, not a generic script.
- 30 minutes freeThen ₹99 for a 2-day pass with unlimited calls — you pay for the days you are interviewing, not a subscription.
A Windows app, from the same team as ApplySarthi.
Listed on greenhouse · posted 2026-09-28. ApplySarthi collects openings and links to application pages; the role is advertised by ShipMonk, not by us.