Senior Product Manager - Users

Linus Yale patented the modern pin tumbler lock in 1861, and hotels took to it immediately. The clever part was never the lock; it was master keying. The same door opens for a guest with one key and the manager with another, each cut to a different depth of authority. It solved the problem every growing building has, and introduced a new one, because now a single key opens everything.

The hard part was never the lock. It's deciding who gets which key.

Mercury is built for the building class: those who act on their ambition, who see something that doesn't exist and decide to make it real with their time, money, and team; whether that's a side project or a scaling unicorn. We build the financial stack for them, backed by elegant and intelligent software meant to work from day one to scale.

Deciding who gets a key is only half the job. The other half is what people do once they’re inside. Mercury becomes much more valuable when multiple people can work in it together, and the Users team makes that happen. We bring employees, finance teams, and accountants into Mercury safely, and we make it easy for them to get real work done alongside the founder: submitting receipts, paying bills, closing the books, and handing off tasks. Today, much of that interaction is thin. We want it to be rich, clear, and trustworthy, so founders never hesitate to invite their team and never wonder who did what. 

This is a customer-facing product role. The permissions foundation is strong; your job is to build the collaboration experience on top of it.

*Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC.

What you’ll do:

• Own the experience of collaboration on Mercury - when a founder adds an employee, finance team, or accountant, we need to consider the roles, permissions, and product experiences that help them get work done 
• Make it easier for a founder to bring their whole team onto Mercury: find out why they hesitate, and make invitation obvious, easy, and high-trust
• Make the work itself better: receipts, bills, bookkeeping, approvals, and handoffs between founders, employees, and accountants, with richer conversations, attachments, and a precise history of who did what
• Take it everywhere:  build for the experience across email, Slack, iMessage, and wherever people are interacting about finance 
• Build for scale:  work with our largest customers to understand how they manage employee spend and financial operations as they grow, delivering critical functionality that empowers teams from three people to three thousand
• Shape where this space goes as our product ambition grows and the kinds of users we support change, agents among them

What we need from you: 

• 5+ years of relevant product management experience, preferably on collaboration products where multiple people work together, comment, and hand off work, or on platform teams accountable for identity, roles, and authorization
• Taste and the judgment to balance product against platform. Permission models usually get more powerful by getting more complicated, and the opportunity here is to refuse that trade. This is arcane overhead at most companies; we'd like it to be a reason customers choose us
• Strong customer empathy across founders, employees, finance teams, and accountants, and the ability to design for each of them
• Product teams should want you in the room early. On a team that is driving proactive collaboration about how we unblock collaboration for our customers
• A point of view on agentic action, and on which parts of this get harder when the actor isn't a person
• A track record of turning ambiguity into a clear point of view, independently
• The ability to take complex problems end to end (research, design, engineering, GTM, stakeholder management) autonomously

Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.

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