Revenue Operations Manager

What you’ll do

Pindrop is looking for a Revenue Operations Manager to help our go-to-market (GTM) teams plan smarter, forecast with confidence, and sell more efficiently.

Reporting to the Director, Revenue Operations, you'll be the analytical and operational partner behind RevOps initiatives across GTM planning, forecasting, compensation, systems, and partner operations. You'll work with Sales, Marketing, Customer Success, Partnerships, Deal Desk, and Finance to gather the data, uncover what's working and what isn't, and bring the analysis that informs the department’s decisions. You'll support initiatives from discovery and analysis through design, build, and enablement.

This is a Manager-level individual contributor role. As you build expertise in our business, your impact will grow, from improving the data and reporting our teams rely on every day to shaping the analysis behind key GTM decisions.

We’re looking for someone who brings three strengths: the drive to find what’s slowing our teams down and build better processes to fix it, the ability to build trusted relationships with the teams RevOps supports, and strong analytical skills that turn data into clear recommendations.

GTM Planning, Capacity, and Compensation

• Partner with cross-functional teams on annual and in-year GTM planning, building the processes and running the analysis behind territory design, books of business, account scoring, segmentation, and pipeline modeling
• Deliver analyses that inform our headcount and capacity models, including rep ramp, productivity, and coverage assumptions, and create the executive dashboards that show where we have capacity gaps and need to hire
• Own day-to-day sales compensation administration, including plan documents, new-hire setup, attainment tracking, and payout support
• Provide the attainment and productivity analysis that informs compensation plan design, quota methodology, and rules of engagement

Forecasting, Pipeline, and Performance Insights

• Own data preparation, meeting materials, and follow-up for weekly forecast and pipeline reviews
• Own forecast data quality for net-new and renewal business, identifying and driving cleanup with sales managers, and help develop clear rules for pushing or closing deals
• Own the reporting and dashboards that reps, managers, BDRs, and executives use to run the business, and deliver analyses on funnel conversion, velocity, attribution, and productivity
• Help develop and maintain standard definitions for core GTM metrics and objects, such as customer, pipeline stages, and ARR, so every team works from the same numbers

Systems, Process, and Partner Operations

• Proactively identify process gaps and issues across the GTM lifecycle, and develop solutions to correct them, including the system requirements, user experience, and plan for maintaining the data
• Own Salesforce data quality, and help design and implement improvements across the sales cycle, including stage gates, lead routing, approvals, and Deal Desk workflows
• Support partner operations across referral, reseller, marketplace, and alliance motions, including deal registration, approval processes, partner attribution, and field enablement on partner types
• Build trusted relationships with GTM leaders and their teams, representing RevOps in working sessions and bringing the feedback and data that help the Director prioritize RevOps initiatives
• Support GTM tool and vendor management, RevOps request intake, and the rollout and enablement of new tools and processes, including analysis for new tool and process investments
• Work with Deal Desk, Legal, and Customer Success on process improvements that shorten the path from quote to close

Who you are

• You take ownership and do the things you say you'll do
• You dig into the data, spot what doesn't add up, and come back with a recommendation, not just a report
• You enjoy building processes and infrastructure from the ground up, not just maintaining what already exists
• You think about how a change lands with the reps, managers, and partners who have to live with it
• You manage multiple projects at once and prioritize by business impact
• You use AI responsibly to improve processes and work more efficiently, and you take full ownership of the final output

Your skill-set

• Bachelor's degree in Business, Finance, Economics, Data Analytics, or a related field preferred
• 3-5+ years of experience in Revenue Operations, Sales Operations, Sales Strategy, or GTM Analytics, preferably at a high-growth B2B SaaS company
• Admin-level Salesforce experience, including reports and dashboards, objects and fields, validation rules, and Flows (Salesforce Administrator certification a plus)
• Strong Excel/Google Sheets skills, including the analysis and modeling that support planning, capacity, or compensation decisions
• Working knowledge of SaaS metrics and the B2B sales cycle, including pipeline coverage, conversion rates, ramp, attainment, ARR, and retention
• Experience with Gong, Outreach or Salesloft, LeanData, Gainsight, Highspot, Coefficient, DocuSign, Unifyr, or Tackle.io is a plus
• Experience with SQL, BI/visualization tools, or data warehouses such as Databricks or Snowflake is a plus

What’s in it for you

• Build the foundation, not just maintain it. RevOps at Pindrop has high-impact work ahead in planning, forecasting, compensation, and partner operations, and you'll help decide how it gets done.
• See how a scaling revenue organization is run. You'll work directly with the Director of Revenue Operations and alongside Sales, Customer Success, Partnerships, and Finance leaders, with visibility into how GTM decisions get made.
• Support a business with real market urgency. AI-driven fraud and deepfakes are now a board-level concern for large enterprises, and your work will help the teams bringing Pindrop into those conversations operate at their best.
• Work inside an AI-first organization. Pindrop is investing in AI across the business, and you’ll use AI to automate reporting, data cleanup, and systems work, and help define what an AI-enabled RevOps team looks like.
• Grow your impact. As you build expertise, you’ll have more opportunities to shape how our GTM teams plan, forecast, and operate.

What we offer

As a part of Pindrop, you’ll have a direct impact on our growing list of products and the future of security in the voice-driven economy. We hire great people and take care of them. Here’s a snapshot of the benefits we offer:

• Unlimited Paid Time Off (PTO)
• Flexibility to work remotely from outside your country of residence for up to four weeks per year, subject to manager approval and applicable company policies.
• Flexibility to work remotely from outside your country of residence for up to four weeks per year
• Competitive compensation package, including RSUs (Restricted Stock Units) for all employees, so everyone shares in our long-term success.
• While we work flexibly, we prioritize meaningful in-person moments through regular team on-sites, company-wide events, and intentional gatherings that foster connection, collaboration, and shared success.
• Generous health and welfare plans to choose from - including one employer-paid “employee-only” plan!
• Best-in-class Health Savings Account (HSA) employer contribution
• Low-cost vision and dental plans for you and your family, providing comprehensive coverage and peace of mind.
• Paid Parental Leave - Including birth, adoptive & foster parents
• One year of diaper delivery for your newest addition to the family! It’s our way of welcoming new Pindroplets to the family!
• Recurring monthly phone and internet allowance to help cover essential connectivity costs and support flexible work.
• Enhanced fertility and GLP-1 benefits to support family-building journeys and personalized health needs.
• Annual Learning & Development stipend to support your professional growth, skill-building, certifications, and continued education.

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