Operations Manager

Accountabilities:: As Operations Manager, you will oversee a critical area of operational delivery, ensuring that teams consistently achieve performance targets while maintaining high standards of quality and efficiency. You will be responsible for developing talent, optimizing workflows, monitoring business metrics, and coordinating cross-functional initiatives to improve operational outcomes and customer satisfaction. Team Leadership and Development: Build, manage, and develop a growing team of operations analysts and specialists, ensuring individual and collective performance against daily and weekly targets. Performance Management: Establish clear performance expectations, monitor individual and team metrics, and implement development plans that strengthen capabilities and support career progression. Operational Structure: Continuously improve team organization, reporting structures, dashboards, and work distribution systems to support increasing volumes and operational complexity. Process Optimization: Identify opportunities to improve application processing speed, quality, and efficiency while developing scalable workflows and operational best practices. Workflow Development: Assess emerging operational requirements, evaluate potential solutions, and rapidly implement robust processes that address both immediate needs and long-term business objectives. Cross-Functional Collaboration: Partner with Product, Engineering, and Data teams to launch and operationalize new systems, platform features, and automation initiatives that improve efficiency and client experience. Data Analysis and Reporting: Monitor existing business metrics, identify performance trends and potential risks, and establish new indicators that support better decision-making and business growth. Client and Business Outcomes: Take ownership of operational performance, customer outcomes, budgets, and continuous improvement initiatives. Strategic Execution: Develop and coordinate cross-functional execution plans alongside transformation, support, customer success, compliance, and leadership teams. Problem Resolution: Identify operational gaps, investigate root causes, and lead timely solutions to recurring or emerging challenges. Client Relationship Management: Build and maintain trusted, long-term customer relationships that strengthen satisfaction, confidence, and business growth. Requirements : The ideal candidate is an experienced operations leader with a strong background in people management, process optimization, and data-driven decision-making. You should be equally comfortable developing long-term operational strategies and getting directly involved in day-to-day execution. Strong analytical capabilities, excellent organizational skills, and the ability to lead large teams through periods of growth and change are essential. 8+ years of people-management experience, ideally in an environment combining operations and technology. Demonstrated experience leading and developing large, production-focused teams. Strong coaching and mentoring abilities, with a genuine interest in developing high-performing teams and future leaders. Proven ability to design efficient processes, improve operational performance, and drive continuous improvement. Hands-on approach with the ability to understand complex workflows, identify inefficiencies, and translate operational challenges into practical solutions. Strong strategic thinking and execution skills, balancing immediate operational priorities with long-term scalability. Excellent organizational skills and experience implementing systems for managing and accessing complex, detailed, and technical information. Strong problem-solving abilities, including identifying root causes and developing solutions that remain effective as business requirements evolve. Proven ability to manage multiple initiatives simultaneously, prioritize effectively, and deliver results in a fast-paced environment. Strong analytical skills and advanced proficiency in Microsoft Excel and Google Sheets. SQL expertise is a plus, along with the ability to quickly become proficient in business intelligence tools such as Looker. Bonus Qualifications: Previous experience implementing automation initiatives or managing process migrations and operational transitions. Background in strategy consulting or operational transformation. Experience working in a fast-paced operations environment, particularly within a venture-backed or high-growth organization. Benefits : 100% coverage of health, dental, and vision insurance premiums for employees based on the applicable benefits structure. Health insurance coverage for employees in India. Statutory leave benefits in accordance with applicable Indian regulations. Additional wellness benefits, including menstrual leave for women. A people-focused environment that prioritizes employee well-being, inclusion, and professional development. An opportunity to contribute to meaningful operational improvements within a growing technology-driven organization.