Senior Fraud and Authentication Consultant

At Pindrop, we recognize the human voice as a uniquely personal identifier, central to safeguarding identity in a world filled with sophisticated fraud, including the threats of deepfakes. We’re leading the way in authentication, fraud prevention, and voice-based trust solutions—helping enterprises create secure, seamless digital experiences. Here, you’ll be part of a dynamic, supportive team driven by Innovation, Customer Advocacy, Excellence, and Impact. Your expertise will fortify trust for our clients while building a more secure digital world.

Headquartered in Atlanta, GA, Pindrop is backed by world-class investors such as Andreessen-Horowitz, IVP, and CapitalG.

What You’ll Do

• Serve as a trusted advisor to Pindrop’s most strategic customers, delivering expert technical and business guidance through all phases of solution lifecycle—from discovery and implementation to optimization and ongoing value realization.
• Lead complex client engagements: assess needs, define solutions, and drive successful outcomes that maximize customer value from Pindrop’s platform.
• Conduct workshops, technical assessments, and executive briefings on best practices for authentication, fraud prevention, and voice biometrics.
• Collaborate cross-functionally with Product, Engineering, Customer Success, and Sales to ensure alignment and a seamless customer experience.
• Analyze client business processes, identify opportunities for improvement, and recommend solutions that enable operational efficiency and risk mitigation.
• Guide customer teams through complex integrations and change management, resolving technical issues and ensuring adoption of Pindrop solutions.
• Develop and maintain thought leadership—authoring white papers, case studies, and reusable best practice resources for both customers and internal teams.
• Mentor colleagues and contribute to a culture of continuous learning and consulting excellence.

Who You Are

• You are a relationship-driven consultant with deep expertise in enterprise technology, financial services, SaaS, risk management, and transformative customer engagement.
• You thrive on solving complex problems at the intersection of people, process, and technology.
• You are resourceful, highly AI fluent, proactive, and communicate value with clarity to executive and technical audiences alike.
• You build quick trust through case analysis and persistent follow-up while inspiring confidence and driving high-impact results for customers.
• You are resilient in the face of challenges, change, and ambiguity.
• You are optimistic, seeing every challenge as an opportunity to learn and innovate.
• You take accountability, do what you say you’ll do, under-promise and over-deliver.
• You remain nimble, adaptable, and focused on the bigger picture when business priorities evolve.

Your Skillset

• 7+ years of consulting, technical account management, solution delivery, or customer-facing technical roles in SaaS, cloud, security, or fintech environments.
• Demonstrated ability to lead complex client engagements and solve challenging business/technical problems.
• Expertise in enterprise architecture, authentication, fraud risk, or voice-driven technologies.
• Outstanding client relationship skills and comfort presenting to C-level/executive stakeholders.

• Experience with contact center technology, voice biometrics, or security solution integration.
• Management consulting background or work in high-growth technology environments.
• Technical certifications (AWS, security, networking) or advanced degree.
• Background producing thought leadership content (whitepapers, best practices).

As a Senior Consultant at Pindrop, you’ll help the world’s most security-conscious organizations realize the full value of voice-based authentication and fraud prevention. Your impact will be visible in customer success, lasting relationships, and influence on the evolution of voice security. You’ll collaborate with top talent in technology and consulting, drive transformative projects, and shape industry best practices—all while growing your own expertise and career in a cutting-edge space.

What We Offer

• Competitive compensation, including equity for all employees
• Unlimited Paid Time Off (PTO)
• Paid Parental Leave—equal for all parents, including birth, adoptive & foster parents
• One year of diaper delivery for your newest addition to the family
• One-time home office allowance
• Remote-first environment
• Company holidays
• Annual professional development and learning benefit
• Pick your own Apple MacBook Pro
• Retirement plan with competitive 401(k) match
• Wellness program including Employee Assistance Program and 24/7 Telemedicine

This job will remain open 60 days after 8/11/26.