Senior Software Engineer (Platform Core)

What you’ll do

As a Senior Software Engineer on Platform Core, you will own and evolve high-scale backend and data-layer services that every Pindrop product depends on. Platform Core owns foundational services including IAM, Interaction Service, Data Lake, reporting, and admin services, and the team is responsible for keeping these systems fast, reliable, and SLA-compliant even on record call-volume days.

More specifically, you will:

• Design, build, test, and operate distributed backend services and APIs that support high-volume customer interactions.
• Take end-to-end ownership of platform work, from framing ambiguous problems and shaping technical plans through implementation, rollout, and production support.
• Improve reliability, scalability, latency, and cost across shared platform systems that serve teams across the business.
• Partner closely with Product, SRE, and peer engineering teams to deliver platform improvements without destabilizing live traffic.
• Participate in on-call, incident response, troubleshooting, and continuous improvement of alerting, runbooks, deployment quality, and capacity planning.
• Raise engineering standards through code reviews, design reviews, pairing, documentation, and mentorship for other engineers on the team.

Who you are

• You are self-directed, accountable, and able to drive work forward with limited supervision.
• You are calm under pressure and bring sound judgment during incidents, tradeoff discussions, and periods of ambiguity.
• You are collaborative and communicate clearly across technical and cross-functional partners.
• You are motivated by foundational platform work, shared infrastructure, and reliability-oriented backend engineering.
• You have a mentorship mindset and raise team standards by example.

Your skill-set

Must-haves:

• 5-7+ years of experience building backend services and APIs in production, or equivalent practical depth.
• Strong hands-on experience with Python and/or Go.
• Experience with distributed systems, concurrency, and cloud-native development on AWS and/or GCP using Kubernetes and Docker.
• Proven production ownership, including deploying, monitoring, troubleshooting, and participating in on-call for high-scale services.
• Strong experience with data and messaging technologies such as PostgreSQL or Aurora, Redis, and RabbitMQ, along with the ability to reason about reliability, performance, and scale tradeoffs.

Nice-to-haves:

• Experience with Redshift, Elasticsearch, DynamoDB, S3, Kinesis, or IAM. 
• Experience with infrastructure as code, especially Terraform. 
• Strong observability habits across metrics, logs, and traces. 
• Experience scaling or migrating databases, including read replicas, cluster mode, or engine migrations.

What’s in it for you

Platform Core is the backbone the whole product depends on. In this role, your decisions will directly influence latency, reliability, scale, and cost across the systems that process customer traffic every day. You will own meaningful distributed systems work end to end, help the team scale through peak and record-load events, and increase the amount of major platform work Core can take on in parallel without compromising production stability. You will also work alongside experienced engineers across Core and adjacent teams, with a clear path to grow from strong senior execution into broader technical leadership and Staff-level impact over time.

What we offer

As a part of Pindrop, you’ll have a direct impact on our growing list of products and the future of security in the voice-driven economy. We hire great people and take care of them. Here’s a snapshot of the benefits we offer:

• Competitive compensation package, including RSUs (Restricted Stock Units) for all employees, so everyone shares in our long-term success.
• Remote-first environment - giving you flexibility and autonomy in how you structure your day.
• While we work flexibly, we prioritize meaningful in-person moments through regular team on-sites, company-wide events, and intentional gatherings that foster connection, collaboration, and shared success.
• Unlimited Paid Time Off (PTO)
• Generous health and welfare plans to choose from - including one employer-paid “employee-only” plan!
• Best-in-class Health Savings Account (HSA) employer contribution
• Low-cost vision and dental plans for you and your family, providing comprehensive coverage and peace of mind.
• Paid Parental Leave - Including birth, adoptive & foster parents
• One year of diaper delivery for your newest addition to the family! It’s our way of welcoming new Pindroplets to the family!
• Recurring monthly phone and internet allowance to help cover essential connectivity costs and support flexible work.
• Enhanced fertility and GLP-1 benefits to support family-building journeys and personalized health needs.
• Annual Learning & Development stipend to support your professional growth, skill-building, certifications, and continued education.

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