Product Operations Manager, Ops Compliance & Regulatory Infrastructure

Waymo Operations exists to deliver the Waymo Driver to the world. We are a global team building and scaling the world's first and leading autonomous fleet and operations platform. From component sourcing to end customer management, we enable and create value for Waymo through scaled and orchestrated deployment of the Waymo Driver. At Waymo, we are dedicated to building a culture that promotes collaboration and celebration. We value our team members' unique backgrounds, perspectives, and experiences and support and encourage all team members to share their ideas to help Waymo better serve the communities in which we operate.

In this hybrid role you will be based out of Mountain View, CA or San Francisco, CA and report to our Head of Product Operations, Tools & Systems.

You will:

• Facilitate the launch and adoption of new products and systems that empower our business to scale. Ensure readiness and orchestrate deployments with engineering, ops, and external stakeholders
• Lead post-launch support, analyze feedback, and ensure continuous improvement through data-driven recommendations
• Communicate clearly with internal teams regarding upcoming launches, known issues, and key decisions, fostering collaboration and trust; act as a subject matter expert
• Help build systems to connect various regulatory, manufacturing, and operations systems to enable our fleet to scale effectively
• Partner with engineering to define requirements and build automated systems that support training compliance and access control governance 

You have:

• 5+ years of experience in a technology-focused role such as Product Management, Product Operations, Technical Program Management, or Technical Operations
• BA/BS degree in related technical subject, or equivalent practical experience in a technical field / role
• Experience in managing large product rollouts, including aligning operational priorities, coordinating across multiple teams, and driving successful adoption at scale
• Proven track record working with large datasets, SQL, and database integrations to automate processes and create high quality data sets
• Experience identifying business needs, and then defining, and building technical solutions to address those requirements in a fast-paced environment (e.g. creating BRD, PRD, Design docs)
• Strong verbal and written communication and interpersonal skills, with the ability to work with cross-functional teams and external partners

We prefer:

• Background in a regulated or safety-critical tech environment such as Autonomous Vehicles, Aviation/Aerospace, HealthTech, Defense, or Financial Risk Operations
• Familiarity with Role-Based Access Control (RBAC) frameworks, enterprise identity management, and 3P system integrations
• Experience building systems which scale internationally and comply with global regulatory frameworks
• Proficiency in leveraging AI tools to perform data analysis, accelerate coding, and build lightweight prototypes

Travel requirements:

• Up to 5% for stakeholder meetings