Fleet Operations Partner Relationship Specialist, Americas

You will join the Fleet Partner Relationship Management team within the Global Places and Services (GPS) organization. Fleet Operations partners operate Waymo vehicles as part of their own services, and we own the relationship with those partners in terms of Waymo's global Infrastructure footprint. We manage these relationships, having open communication with them, meeting regularly with them, answering any questions they have, and giving them updates on operational and site specific standards. We also own assets that get shared with partners, such as operational guidelines, SOPs and best practices. Our work is what enables a partner to run Waymo vehicles and remain aligned to Waymo standards. You will cover one of three regions: AMER, Europe, or APAC.

This role follows a hybrid work schedule and reports to the GPS Enablement Lead.

You Will:

• Own “GPS” related Partnership Relationships: Serve as the primary relationship manager for assigned Fleet Operations partners, maintaining open, consistent communication and providing standard business updates on our partner location portfolio.
• Manage Inbound Intake & Routing: Own the intake of all GPS related inbound partner operational questions and requests, serving as the sole point of contact to coordinate with internal GPS teams and ensure partners receive answers.
• Drive Information Sharing: Hold regular meetings with partners to exchange pipeline updates, provide support in identifying physical site and infrastructure needs, and capture partner updates.
• Govern Information Sharing & Disclosures: Establish data-sharing frameworks to determine what technical documentation, facility specs, and process guides can be securely shared with external partners.
• Create & Distribute Partner Assets: Develop, standardize, and distribute core partner enablement assets, including partner guidelines, standard operating procedures, and site best practices.

You have:

• BA/BS Degree: BA/BS degree in Business Administration, Communications, Operations or a related field (or equivalent practical experience).
• Partner Relationship Management: 5+ years of experience in B2B partner coordination, client relationship management, or account management. 
• Creating Partner Documentation & Playbooks: Proven experience writing and maintaining external-facing partner guides and playbooks. 
• Effective Written & Verbal Communication: Exceptional communication and presentation skills, with a proven ability to keep external partners informed and handle high-pressure partner inquiries.

We Prefer:

• Licensed Operator Model Experience: Experience supporting franchise, licensee, joint-venture, or third-party operator networks where partners run daily operations under strict brand and organizational standards.
• Infrastructure & Fleet Operations Context: Familiarity with automotive depot workflows, electrical charging infrastructure, warehouse facilities, or fleet site logistics.
• Multi-Market Coverage Experience: Experience managing external partners across multiple countries or regions with varying regulations and differing operating conditions.
• Professional Partner & Program Certification: Active professional certification in partner alliance management or program management, such as CA-AM, PMP, PgMP, etc.