Publisher Relationship Manager

Accountabilities:: Publisher Relationship Management: Serve as the primary point of contact for publishing partners, managing day-to-day relationships, resolving issues, setting expectations, and balancing partner success with business objectives. Strategic Partner Development: Lead regular performance reviews, establish growth targets and performance standards, monitor publisher profitability, and identify opportunities to increase traffic volume while protecting margins. Publisher Acquisition and Onboarding: Identify supply gaps, research and qualify new publishing partners, lead outreach and commercial negotiations, and manage the onboarding process from initial evaluation through activation. Commercial Negotiations and Contracts: Collaborate with Sales leadership, Finance, and Legal to negotiate pricing, bid floors, publisher agreements, contract updates, and commercial terms while ensuring compliance with established standards. Performance and Traffic Quality: Analyze campaign and publisher performance, investigate traffic spikes and discrepancies, conduct click-level quality checks, identify suspicious or invalid traffic, and coordinate corrective actions. Credit Recovery and Dispute Resolution: Prepare data-driven technical investigations, negotiate publisher credits, manage disputes, and follow through to ensure agreed credits are received. Tracking and Technical Coordination: Coordinate feed specifications, server-to-server tracking integrations, and technical testing with Engineering, ensuring accurate reporting and smooth publisher activation. Target CPA Program Management: Establish and monitor target-cost-per-acquisition programs, negotiate budget caps and lookback windows, reconcile performance, and monitor daily spending and acquisition costs to protect profitability. Cross-Functional Collaboration: Work closely with Trading, Customer Success, Product, Engineering, and Finance to communicate publisher performance, resolve technical issues, improve campaign delivery, and identify product enhancements. Financial and Operational Oversight: Validate publisher invoices, resolve payment discrepancies, monitor outstanding credits, and maintain payment-priority lists to support reliable partner operations. Reporting and Documentation: Maintain accurate publisher performance reports, partner contacts, minimum bid requirements, content guidelines, and reference materials while providing regular updates on risks and growth opportunities to leadership. Partner Enablement: Train publishers on platform capabilities, policies, and expectations, while helping internal teams understand partner capabilities and limitations to improve campaign optimization. Requirements: At least 2 years of experience in the recruitment, job advertising, or job marketplace industry, with direct exposure to publisher relationship management. Strong understanding of pay-for-performance (PFP) advertising models, including job distribution, publisher bidding strategies, campaign optimization, and partner ranking frameworks. Hands-on experience managing advertising campaigns involving multiple publishing partners and performance-based traffic acquisition. Strong analytical skills and experience working with click-level data, performance reports, and campaign metrics. Proficiency in SQL (or the ability to interpret SQL queries), Excel, and analytics platforms such as Looker; familiarity with AI-powered analytical tools such as Claude is also valuable. Understanding of conversion tracking, click tracking, server-to-server (S2S) integrations, and the ability to investigate technical issues in collaboration with Engineering teams. Experience negotiating publisher credits, pricing structures, bid floors, and commercial agreements, with the confidence to challenge or decline partnerships that do not meet quality or profitability standards. Familiarity with publisher contracts, invoicing processes, commercial disputes, and relevant compliance requirements. Strong communication, negotiation, and presentation skills, with the ability to explain complex technical and performance-related topics to different audiences. Demonstrated ability to manage multiple external relationships, concurrent projects, and follow-up activities while maintaining accuracy and operational discipline. Proven experience collaborating across Customer Success, Trading, Product, Engineering, Finance, and senior leadership teams. Strong sense of ownership and accountability, with the ability to independently manage partnerships from initial engagement through ongoing performance and development. A results-oriented and adaptable mindset, combining commercial awareness, analytical thinking, curiosity, and resilience in a rapidly evolving environment. Ability to advocate for publisher success while consistently protecting business performance, traffic quality, and profitability. Benefits: Remote-first working environment, with the flexibility to work from anywhere in the United States. Flexible working hours, supporting employees across multiple time zones. Flexible time-off policy to support work-life balance. Medical and dental insurance plans. Paid parental leave. Employee stock options, providing an opportunity to participate in the company's long-term growth. Opportunity to work in a purpose-driven, technology-focused organization transforming recruitment and hiring through AI-powered solutions. Exposure to a diverse portfolio of publishing partners, advertising technologies, and performance-driven business models. Opportunity to take ownership of strategic partnerships and make a measurable impact on business growth.