Security Operations Center Watch Lead

As the Waymo Security Operations Center (SOC) Watch Lead, you will be a key leader responsible for the 24/7/365 operations of our global security program. You will provide critical operational direction and oversight of the SOC's day-to-day functions and vendor performance.

This role is central to shaping and building a best-in-class global security program that sets the industry standard, ensuring the safety and security of Waymo's personnel, assets, and operations. You will be responsible for developing operational procedures, managing vendor performance, and leading the team's response during critical events, all to ensure the operational resilience required to safely deliver the Waymo Driver to the world.

You will:

• Maintain Situational Awareness: Serve as the primary lead for monitoring Waymo’s global footprint, identifying and assessing potential impacts on personnel, the autonomous fleet, and facilities.

• Manage Real-Time Events: Oversee the security response for active incidents, ensuring operational excellence and strict adherence to established protocols.

• Represent Physical Security: Act as the physical security representative during the initial stages of all incident responses and crises, collaborating with partners in Facilities, EHS, Operations, Safety, Legal, and Resilience.

• Conduct Briefings: Provide clear and concise situational updates to leadership during active security events, with the professional judgment to identify when incidents require higher-level intervention.

• Ensure Operational Quality: Perform real-time audits of incident logs, dispatch recordings, and mass notifications to ensure accuracy, speed, and professionalism.

• Finalize Reporting: Review and finalize end-of-shift reports to ensure all critical data points are captured for long-term trend analysis.

You have:

• 5+ years of experience leading operations within a Global Security Operations Center (GSOC), Military Operations Center, Emergency Operations Center (EOC), or a similar 24/7 command center environment with a primary focus on physical security and incident response (this is not a cybersecurity position).

• A proven track record of making independent, critical decisions in high-pressure, time-sensitive security environments.

• Bachelor’s degree in Security Studies, International Relations, Political Science, Emergency Management, Criminal Justice, or a similar field.

• Demonstrated ability to leverage internal telemetry and external risk data—including OSINT, social media analysis, and incident volume—to synthesize multiple information streams and provide actionable situational awareness.

• Strong verbal and written communication skills with the ability to influence response actions and provide clarity during fast-paced events.

We prefer:

• Completion of advanced FEMA training, specifically ICS-300 and ICS-400.

• Knowledge of traditional facility-based security technology and infrastructure, including access control, alarm monitoring, and CCTV systems.

• Experience with global risk intelligence and incident response applications (e.g., Dataminr, Everbridge)

• Completion of industry-recognized certifications such as the CPP, PSP, or APP