Partner Sales Desk Specialist

About Okta & Our Culture

At Okta, partners are central to our success. The Global Partner Program team equips partners with the operational foundation, resources, and clarity needed to build thriving, long-term Okta practices. Embedded in our Okta culture, we champion conscious leadership, high self-awareness, active empathy, and radical accountability. We focus on the whole human—fostering transparent relationships with our partners while enabling high-velocity growth.

Role Overview

We are seeking a Global Partner Sales Desk Specialist who brings an outward mindset and strong operational rigour to our partner-led deal flow. Reporting to the Manager of Global Partner Operations, you will be the connective tissue between external partners and internal stakeholders—leading Deal Registration qualification, streamlining quoter-to-order workflows, and driving data integrity across systems.

The ideal candidate is a self-aware communicator who thrives in a dynamic environment, embraces continuous learning, and takes pride in elevating both partner and team performance.

Location & Structure: Hybrid role with cross-regional timezone support (rotational shifts).

Reports to: Manager, Global Partner Operations

Key Responsibilities

• Empathy-Led Deal Registration Management:

  Review and validate Deal Registrations (DR) with speed and precision, ensuring program compliance while actively removing friction for partners. Serve as an approachable guide to troubleshoot submission issues, answer inquiries, and empower partners to succeed.

• Conscious Cross-Functional Alignment:

  Partner deeply with Partner Account Managers, Deal Desk, and Order Management teams to create a seamless operational loop. Actively bridge communication gaps to ensure Purchase Orders (POs) and quotes move through the pipeline accurately and on time.

• Ownership of CRM Hygiene & Data Integrity:

  Take full stewardship of customer and partner data within Salesforce (SFDC) and Partner Portals. Maintain high operational standards by proactively auditing, validating, and managing accounts to provide accurate insights for leadership.

• Outward-Minded Sales Support:

  Serve as a trusted advisor to internal and external partners across Slack and email. Communicate complex transactional statuses, quoting procedures, and workflows with clarity, warmth, and solution-oriented thinking.

• Continuous Growth & Personal Capacity:

  Participate actively in team development and feedback loops. Maintain an adaptable, resilient approach to cross-regional time shifts and high-volume cycles by managing personal energy and workload mindfully.

Required Mindset & Qualifications

• 3–5 years of experience in partner operations, channel operations, or SaaS partner programs.

• Outward Mindset & Empathy: Ability to see operational roadblocks through the eyes of partners and internal teams, actively helping others achieve their goals.

• Radical Ownership: Deep commitment to accuracy, follow-through, and data integrity.

• Adaptable & Resilient: Ability to prioritize effectively in a high-growth, fast-paced environment while maintaining clear focus and calm under pressure.

• Exceptional Communication: Skilled in active listening and expressing complex ideas clearly, respectfully, and authentically across diverse cross-functional teams.

Preferred Technical Experience

• Salesforce (SFDC) and Partner Relationship Management (PRM) platforms (e.g., Impartner).

• Quoting & Contracting Tools: Conga/Apptus, DocuSign.

• Collaboration & Productivity: Google Workspace, Slack, Microsoft Excel.

• Analytics: Tableau or similar reporting and data visualization tools.

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