ApplySarthiDeveloper Support Engineer
Okta
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Read from the description itself, not inferred.
This role on the market
2,547 open support roles across 415 companies are on ApplySarthi right now, most of them in Bengaluru (138), Hyderabad (87), Pune (48).
- Customer Support CoachCloudbedsthirdpartyboard
- Support Engineer, VIPJobgether
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- Production Support AnalystFis
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What support roles keep asking for: Linux (13%), AWS (13%) — counted across their open postings here.
Azure jobs · JavaScript jobs · Machine learning jobs · SaaS jobs
Okta has 333 open roles listed here.
- Senior UX Researcherbengaluru
- Staff UX Designerbengaluru
- Senior Application Development Analystbengaluru
- Senior Software Engineer Salesforcebengaluru
- Staff Software Engineerbengaluru
Counted across 14 company job boards, updated as roles open and close.
Preparing for this interview
Interviews for support roles keep coming back to Linux, AWS. Practise those questions before you sit with Okta.
Questions you are likely to be asked
- Why do you want to join Okta?
- What is your experience with Azure? Tell me one thing you learned the hard way.
- How do you decide which ticket to work on first?
- Tell me about feedback from customers that you passed on to the product team.
- How do you explain a technical problem to a customer who is not technical?
Prep Sarthi gives you a free mock interview: an AI interviewer asks you questions like these out loud, from your own CV and this job, and shows your score and your weakest answer.
Practise the Developer Support Engineer at Okta interview free →Secure Every Identity, from AI to Human
Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence.
This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.
Responsibilities
- Support and maintain customers who have implemented the Customer Identity SaaS solution, resolving technical and non-technical customer issues in a timely fashion
- Operational management of Support tickets
- Build and maintain excellent relationships with clients and achieve the highest level of customer satisfaction
- Take end-to-end ownership of customer issues, including initial troubleshooting, identification of root cause and issue resolution.
- Exceed customer expectations on response quality, timeliness of responses and overall customer experience.
- Serve as internal and external point of contact on customer issues and ensure they are resolved as expediently as possible.
- Work as part of our extended support team in a startup atmosphere, doing whatever it takes to exceed customer expectations
- Use your business and technical analysis skills and knowledge of the Development lifecycle to solve complex issues and promote best practices
- Collaborate with other departments in the company to achieve customer satisfaction
- Contribute to and maintain repository of product area specific knowledge and promote a culture of team knowledge sharing and collaboration within Support.
Requirements
- 5 years+ of technical support and/or software development OR 3 years+ of solid experience in a business or technical analyst role for medium to large scale business software implementation projects
- Strong analytical and problem-solving skills
- Self-starter — able to come up to speed on complex, difficult concepts with minimal assistance
- Ability to quickly context-switch between multiple complex work streams
- Instinctive ability to subdivide problems into basic components in order to efficiently pinpoint the root cause of issues
- Customer-obsessed attitude — a customer advocate, always going the extra mile
- Team player with solid communication and presentation skills
- Proactivity — identify opportunities and take preemptive action against potential problems
- Continuous growth — permanently look for areas of improvement, make plans on how to improve them, and execute those plans
Technical Domain Focus
- Knowledge of software development fundamentals and common architectures
- Knowledge of HTTP, encryption, basic security concepts
- Understanding of authentication and authorization concepts
- Knowledge of one or more auth protocols/specifications: Oauth2, OIDC, SAML, WS-FED, LDAP, Azure AD, etc.
- Proficient in at least one programming language; ideally JavaScript
#LI-Onsite
P19357_3403190
The Okta Experience
- Supporting Your Well-Being
- Driving Social Impact
- Developing Talent and Fostering Connection + Community
We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one.
Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.
If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.
Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please click here to view our full NYC AEDT Notice.
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Listed on greenhouse · posted 2026-04-02. ApplySarthi collects openings and links to application pages; the role is advertised by Okta, not by us.