Facilities Market Specialist, London

Our cars may be self-driving, but Waymo’s workplace services and facilities are steered by the GPS team. The GPS team manages a portfolio that includes oversight of executing multiple teams, strategic business planning with regional site leads, and developing programs to support Waymonaut’s environment and productivity. The team is responsible for the delivery of large-scale operations and portfolio-wide programs ensuring and facilitating the successful delivery of a consistent service program in an extremely fast-paced environment with a high degree of ambiguity.

In this role, you will report to the Global Head of Facilities and Occupational Safety.

You will:

• Provide Tactical Site Oversight: Maintain a highly-visible presence across Waymo's critical operations sites in the assigned market to ensure facilities run smoothly 24/7/365, and the physical environment remains safe, functional, compliant, and mission-ready.
• Ensure Service Delivery & Critical Uptime: Drive end-to-end facilities operations service delivery across the assigned market, ensuring high standards of execution that meet critical uptime SLAs.
• Manage Budget & Resource Optimization: Oversee and optimize the local facilities budget, operational resources, and space utilization within the assigned market, ensuring that daily maintenance and space utilization adjustments do not disrupt business-critical operations.
• Serve as the Local Stakeholder POC: Act as the primary local facilities liaison and build strong partnerships with local market teams (including Fleet Operations, Security, and EHS) and site leads to resolve daily operational friction and align facilities with business needs.
• Govern Onsite Vendors & Service Contracts: Provide direct, "on-the-ground" governance and oversight of the contracted Integrated Facilities Management (IFM) service provider, monitoring performance against SLAs and scorecards to immediately correct service gaps.
• Support Process & Operational Reporting: Implement and manage local facility dashboards and reporting workflows to analyze site performance data, measure key success metrics, and support high-volume site operations and space utilization.

You have:

• BA/BS degree in a related field such as Facilities Management, Business Management, or Engineering (or equivalent practical experience).
• 5+ years of account management, outsourcing management, or facilities operations experience with a track record of managing multi-site portfolios.
• Demonstrated experience managing complex budgets, service delivery contracts, and third-party vendor performance.
• Deep understanding of technological advances, change management, organizational leadership, and compliance requirements, and how each supports/drives workplace and facilities strategies.
• Excellent verbal and written communication skills, with the ability to present in formal settings and adapt communication to articulate program goals to a wide audience in a simple, straightforward way.
• Ability to work in a hybrid schedule in the assigned market location and travel between multiple local site locations within the market area.

We prefer:

• Certification or Industry Designation in Project Management, Engineering, or Facilities Services (e.g., CFM, FMP, CPM, PMP).
• Experience in high-velocity logistics, automotive, tech-manufacturing, or mixed-use environments (office, industrial, labs, and depots), effectively balancing facilities needs between corporate environments and operational/testing sites.
• Experience operating within highly vendorized facilities environments, with a focus on establishing scalable and nimble service strategies.
• Strong business acumen and experience collaborating with a diverse set of local site leads, business units, and partners (Legal, Finance, Sourcing, Security).
• Familiarity with the assigned market, including local real estate trends, regulatory environment, and regional vendor networks.
• Demonstrable project management skills, with the ability to advance projects with undefined scope, influence stakeholders, and align cross-functional teams.
  
  

Travel Requirements:

• This role requires travel approximately 20% of the time, primarily between key Waymo markets and Waymo headquarters as part of job responsibilities.