Backend Engineer, Communications Capture

Want to play a pivotal role in shaping the future of Gong’s ecosystem and be part of a new team in our Dublin R&D hub?

The Comms Capture team is responsible for Gong's core data – the data pipeline that ingests and capture customer’s interactions from external communication systems (emails, calendars, phone/web conferencing calls, texts). These pipelines are online, are used by all of the company's customers, and forms the basis for a wide range of Gong's products.

• Dive into core, complex, large-scale backend systems.
• Understand how to implement new features, enhance existing capabilities, and resolve issues within a live, massive system without negatively impacting customers.
• Design and implement scalable, high-performance backend services and APIs using Java, Spring Boot, and cloud technologies.
• Develop and maintain integration infrastructure, enabling third-party applications to seamlessly connect with Gong and extend its functionality.
• Build generic, modular API interfaces that support a wide range of future use cases, ensuring flexibility and reusability.
• Enhance system security, ensuring that Gong’s external-facing capabilities are both powerful and secure.
• Collaborate with internal teams (Product, GTM, and other R&D groups) and external partners to develop solutions that align with business and customer needs.
• Take full ownership of features from design to production, ensuring reliability, maintainability, and performance.
• Contribute to the strategic vision for Gong’s integration ecosystem, thinking beyond short-term tactical solutions.

• 5 + years of backend software development experience, with a strong foundation in Java and modern cloud-based architectures.
• Experience in both application and infrastructure development, with a deep understanding of scalable SaaS solutions.
• Strong proficiency in Java (Spring, etc.) and designing robust, maintainable APIs.
• Experience developing durable systems and using relevant technologies and techniques (kafka, SQS, etc.)
• Experience with cloud platforms (AWS, GCP, or Azure) and building scalable microservices architectures.
• A solid understanding of secure API design and best practices for external integrations.
• Strong communication and collaboration skills- you'll work closely with partners, product teams, and developers across multiple organizations.
• Ability to take ownership and drive projects forward independently.

We are looking for someone who isn't afraid to delve into an existing code base and complex systems, loves to refactor, shape new architecture, think outside the box, and suggest innovative architectural and product solutions.

Here at Gong, we trust and empower our employees with ownership to solve complex problems, make the right decisions, and build the best products that create radical impact. We call this “Own. Solve. Impact.”  For our engineers, it means it's not just about writing code. You are involved and able to influence the entire process to create the best product.

• We offer Gongsters a variety of private health insurance plans, designed to fit you and your family’s needs.
• Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
• Mental Health benefits with covered therapy and coaching.
• Education & learning stipend for personal growth and development.
• Flexible vacation time to promote a healthy work-life blend.
• Paid parental leave to support you and your family.
• Company-wide recharge days each quarter.

Gong empowers everyone in revenue teams to improve productivity, increase predictability, and drive revenue growth by deeply understanding customers and business trends; driving impactful decisions and actions. The Gong Revenue AI Platform captures and contextualizes customer interactions, surfaces insights and predictions, and powers actions and workflows that are essential for business success. More than 4,500 companies around the world rely on Gong to unlock their revenue potential. For more information, visit www.gong.io.

We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Gong recruiting email communications will always come from the @gong.io domain. Any outreach claiming to be from Gong via other sources should be ignored.

Gong believes in offering competitive compensation and benefits tailored to the local region. Gong is an equal-opportunity employer. We believe that diversity is integral to our success, and do not discriminate based on race, colour, religion, age, or any other basis protected by law.

To review Gong's privacy policy, visit https://www.gong.io/gong-io-job-candidates-privacy-notice/ for more details.