Account Manager

Role:  Account Manager

Location:  Mumbai, India

About the role: 

We are looking for people who want to work closer with clients and brands, who are entrepreneurial and relish the opportunity to be a part of something new and dynamic.  

The Account Manager develops and builds strong relationships with the local clients, becoming a trusted and valued advisor and delivery specialist. Reporting to the Senior Account Manager, the Account Manager oversees the portfolio of global and in-market campaigns and its cultural nuances.  

The role delivers an exceptional level of client service and creative thinking, as well as having an active role in driving efficiencies and lead growth across all client brands. 

You are someone who wants to work closely with clients and brands, who are entrepreneurial and relish the opportunity to be a part of something new and dynamic 

What you will be doing: 

• Reporting to the Senior Account Manager, oversees the portfolio of in-market campaigns and adaptation of global toolkits for local market activation.  
• Understand the importance of brands and working within brand guidelines.  
• A deep understanding of the business; their needs, expectations and requirements in order to provide the best service and solution through close partnership in the key market.  
• Experience with global creative toolkits, market adaptations, and localisations.  
• Pro-actively own and manage local client engagement and relationships.  
• Effective project management through the full lifecycle using project governance as directed by the client – receiving and interrogating briefs, attending and driving regular client and internal status meetings, escalating issues and proactively resolving problems, managing project resource and making critical decisions.  
• The ability to drive and motivate a team and project through to successful completion.  
• Run account meetings and take responsibility for service levels and KPIs.  
• Work closely with clients to create strong concepts from initial briefing. Understanding the local nuances to their local markets.  
• You will be working with our global stakeholders and providing insightful feedback. This role is key for connecting global and local teams.  
• Work closely with production leads and manage all key milestones, from developing a brief through to final execution.  
• You ideally need to come from a background in production with a strong delivery background. You should already understand the process and nuances for delivery high volumes of adaptation work.  
• Growing strong relationships with the different agencies, including their, creative origination agencies, media agencies, printers etc. Being the central point to ensure we get the work from the creative agencies on time and deliver to the media agencies and printers to their timelines.  
• Ideally a strong background in a retail environment, both online and offline.  

What you need to be great in this role: 

• Ideally a strong background in a retail environment, both online and offline. The ability to manage both individual and project workloads and identifying challenges and risks within them. You will work with your SAM on mitigation and solutions to ensure we deliver to brief.  
• Executional rigour, competent in multitasking and great organisational skills.  
• The ability to combine and translate complex material from different sources and contexts into stories and content that engage and resonate with in-market target audience.  
• Competent in presenting and communicating ideas to clients.  
• Experience working with sports products.  
• Adapting and Activating Toolkits  
• 3-4 years of relevant industry experience. 

Req ID: 19114

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