Service Transition Lead, AWS ProServe UKGI

The Service Transition Lead is responsible for ensuring the controlled and structured transition of services from project delivery into the Run & Operate (R&O) steady-state operating model for the HMRC Basic qualifications: - Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization - Demonstrable experience in a Service Transition Lead or similar role within large-scale IT transformation or data centre exit programmes. - Strong understanding of ITIL service management frameworks, particularly Service Transition, Service Operation, and Continual Service Improvement. - Experience working within an AWS or public cloud environment, with a practical understanding of cloud-native operations and tooling. - Experience operating in a prime contractor model, ideally within UK public sector or government programmes. - Strong documentation and governance skills, with the ability to define and enforce quality standards for operational handover artefacts. - Excellent communication and facilitation skills, with the ability to lead review boards and drive decisions. - Experience with service acceptance testing and operational readiness assessments. - Familiarity with programme and project management methodologies (e.g., Agile, PRINCE2). Preferred: - cloud certification like AWS Cloud Practitioner or AWS Solutions Architect - Associate - ITIL 4 Foundation or higher certification. - Experience with HMRC or other UK government department programmes. - Knowledge of security and compliance requirements relevant to UK public sector (e.g., SC clearance environment). - Experience with infrastructure-as-code, CI/CD pipelines, and DevOps practices in an operational context. - Familiarity with ServiceNow, Jira, or equivalent ITSM and project tracking tooling. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( https://www.amazon.jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.