Senior Applied AI Solutions Architect – Amazon Connect, Applied AI

This position sits within the AWS Specialist and Partner Organization (ASP). Specialists own the end-to-end go-to-market strategy for their technology domains and provide the business and technical expertise Basic qualifications: - 7+ years of specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics) experience - 3+ years of design, implementation, or consulting in applications and infrastructures experience - 3+ years of hands-on coding experience with REST APIs and web services, including integrating agentic or generative AI into working applications. - Full-stack development experience across front-end and back-end. - Cloud experience (AWS preferred) across compute, database, integration, identity, networking, and automated packaging and deployment. - Hands-on experience with large language models (LLMs), prompt engineering, agent memory and context management, retrieval-augmented generation (RAG), and model evaluation. - Familiarity with MCP (Model Context Protocol) and A2A (Agent-to-Agent) interoperability protocols. Preferred: - Knowledge of security and compliance standards including HIPAA and GDPR - Hands-on experience with Amazon Connect and its AI capabilities. - Hands-on experience with Amazon Bedrock, including model invocation, agent creation, knowledge base configuration, and guardrails. - 2+ years designing and implementing conversational AI (voice or chat) with a framework such as Amazon Lex. - Experience with agentic AI patterns such as multi-agent orchestration, tool use, function calling, chain-of-thought reasoning, and autonomous agent workflows. - Experience building and deploying MCP servers that expose enterprise tools and APIs for dynamic agent tool discovery. - Experience applying the AWS Well-Architected Framework to production systems. - Experience with automation and scripting (for example, Terraform and Python). - Experience building demos, proofs-of-concept, or interactive product experiences. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits . USA, NY, New York - 169,000.00 - 228,600.00 USD annually USA, TX, Austin - 153,600.00 - 207,800.00 USD annually USA, WA, Seattle - 153,600.00 - 207,800.00 USD annually