Content and Regulatory Analyst, AI and Content Abuse, Trust and Safety

The Content and Regulatory Analyst (CRA) is a specialist role in AWS Trust and Safety covering content abuse and the regulatory obligations attached to it, across AWS infrastructure and AWS AI services. Basic qualifications: - Bachelor's degree in computer science or equivalent, or experience in technical support - Experience in network and operating system support - Experience in information security and compliance - 4+ years of experience in Trust & Safety content review, regulatory operations, legal operations, or child-safety hotline or NGO work, covering child safety and other legally sensitive content categories - ideally in a complex, regulated environment, with a strong understanding of T&S governance, content regulation, and emerging trends. - Demonstrated experience as a subject matter expert handling and investigating complex content abuse types across multiple services, including providing escalation support to internal and external stakeholders. - Experience creating reusable decision frameworks, playbooks, or interpretive guidance that turn individual knowledge into shared, auditable institutional assets. - Strong decision-making capability; ability to make decisions with imperfect or incomplete information and to ask the right questions to drive a decision forward. Demonstrated capacity to assess new products and services, identify ways in which they can be abused, and consult on ways to mitigate the potential for abuse. - Excellent written and verbal communication skills with the ability to influence leadership, stakeholders, and peers at varying levels of the organization. Strong interpersonal skills and demonstrated ability to navigate ambiguity and drive impactful execution across cross-functional teams. - Exceptional project management and planning skills, including the ability to prioritize and manage multiple cross-functional initiatives simultaneously. Self-motivated and able to thrive in a fast-paced, high-volume work environment while comfortably handling ambiguity. - Exceptionally strong customer handling, conflict resolution, and problem-solving skills; focus on quality in customer experience. Team player with the ability to work in large groups and independently. Preferred: - Experience in technical support - As this role supports a T&S technical team, a certification or experience operating within a technical trust and safety environment (or equivalent) is ideal. - Experience mentoring or coaching team members in a trust and safety or technical support environment. - Experience in building AI and automation tooling. - Experience in crisis management or handling high-stakes customer escalations related to AI or trust and safety issues. - Understanding of societal/governance issues surrounding content abuse that impact the trust and safety and responsible AI spaces. - Technical understanding of how AI/ML products and services function. - Strong analytical skills with experience in data analysis and visualization tools to track and report on AI safety metrics. - Experience creating and delivering training programs on responsible AI use or trust and safety best practices. - Experience applying AI safety frameworks and best practices to assess and mitigate risk in new products and services. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( https://www.amazon.jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. null